What are the responsibilities and job description for the Coordinator, Community Engagement position at Ezee Fiber?
At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.
Job Summary
The Coordinator, Community Engagement, is responsible for supporting and coordinating community outreach initiatives, engagement programs, and partnership activities that strengthen relationships with residents, homeowners associations (HOAs), community advocates, and internal stakeholders. This role manages the day-to-day administration of the Brand Ambassador and Community Advocate programs, tracks project progress and community-related activities, and ensures effective communication across departments. The coordinator serves as a key organizational resource by maintaining accurate records, coordinating program logistics, compiling reports, and supporting special projects that advance the company's community engagement strategy. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while fostering positive relationships both internally and externally.
Essential Functions
Education and Experience requirements: High school diploma or GED required. An associate's degree in Communications, Public Relations, Marketing, Business Administration, Community Development, or a related field is preferred. Minimum of two (2) years of experience in community relations, project coordination, program management, marketing support, or administrative coordination preferred.
Valid Driver’s License
Physical, Field, Or Environmental Requirements
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
Travel Requirements
Must be able to travel up to 10% to project sites, vendor meetings, and other business locations as required.
TOTAL REWARDS
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Coordinator, Community Engagement, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
Job Summary
The Coordinator, Community Engagement, is responsible for supporting and coordinating community outreach initiatives, engagement programs, and partnership activities that strengthen relationships with residents, homeowners associations (HOAs), community advocates, and internal stakeholders. This role manages the day-to-day administration of the Brand Ambassador and Community Advocate programs, tracks project progress and community-related activities, and ensures effective communication across departments. The coordinator serves as a key organizational resource by maintaining accurate records, coordinating program logistics, compiling reports, and supporting special projects that advance the company's community engagement strategy. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while fostering positive relationships both internally and externally.
Essential Functions
- Manage the internal Brand Ambassador Program, including communication, scheduling, engagement activities, training support, and program tracking.
- Oversee the full lifecycle of the Community Advocate Program, including onboarding, relationship management, follow-up communication, and program organization.
- Track HOA project status, contracts, approvals, and communication updates across departments, ensuring information is accurate, organized, and updated regularly.
- Assist the senior team with special projects, department initiatives, and cross-functional tasks.
- Compile data and provide routine reporting updates related to partnerships, outreach, programs, and operational progress.
- Coordinate internal communications and help ensure projects remain on schedule and organized.
- Assist with meeting preparation, presentation materials, follow-up notes, and action item tracking.
- Other duties and responsibilities as assigned
Education and Experience requirements: High school diploma or GED required. An associate's degree in Communications, Public Relations, Marketing, Business Administration, Community Development, or a related field is preferred. Minimum of two (2) years of experience in community relations, project coordination, program management, marketing support, or administrative coordination preferred.
- Strong organizational and time management skills with the ability to manage multiple projects at once.
- Comfortable working in a fast-paced environment with changing priorities.
- Strong written and verbal communication skills.
- Experience managing spreadsheets, databases, dashboards, or tracking systems.
- Proficient in Microsoft Office Suite, Google Workspace, and project management platforms such as Smartsheet or similar tools is preferred.
- Detail-oriented with strong follow-through and problem-solving skills.
- Ability to work collaboratively across departments
- Professional, dependable, and proactive mindset.
- Experience working with community programs, partnerships, HOAs, or customer engagement initiatives is a plus
Valid Driver’s License
Physical, Field, Or Environmental Requirements
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
Travel Requirements
Must be able to travel up to 10% to project sites, vendor meetings, and other business locations as required.
TOTAL REWARDS
- Competitive compensation package
- Health, Dental and Vision insurance
- 401k match
- Paid time off and other generous benefit programs
- Tuition reimbursement
At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Coordinator, Community Engagement, you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
- We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.