Provisioning Manager

EyeQ Monitoring is a rapidly growing security technology company specializing in remote video monitoring solutions. We partner with our customers to protect people, property, and operations through proactive monitoring, cutting-edge technology, and exceptional service.

The Provisioning Manager leads EyeQ’s Provisioning Department and is accountable for departmental performance, people leadership, and operational outcomes. This role owns provisioning execution end-to-end, including technician management, quality control, KPI performance, and departmental P&L, while ensuring provisioning timelines and standards are consistently met.

This role is expected to model EyeQ’s core values in daily leadership and decision-making:

• Take the Hill: Own outcomes, push through obstacles, and drive results with urgency and accountability
• Trusted Partnerships: Build strong, collaborative relationships across departments and with key stakeholders
• Build to Last: Create scalable, repeatable processes that support long-term operational success
• Enjoy the Journey: Foster a positive, team-oriented environment while maintaining high standards

The ideal candidate thrives in a fast-paced, operationally driven environment and balances hands-on execution with accountability for results. This role is required to be in-office in North Atlanta/South Marietta, GA.

Responsibilities

• Lead and manage the Provisioning Department, including provisioning technicians and departmental workflows
• Conduct weekly 1:1s, oversee ongoing training and development, and lead bi-annual performance reviews
• Own and manage the Provisioning Department P&L and adhere to agreed-upon department drain
• Ensure quality control through audits and checks of all provisioning items
• Maintain accountability for all provisioning-related KPIs, including:
• Pre-Provisioning average time to completion (3 days)
• Test & Turn average time to completion (3 days)
• Service Provisioning average time to completion (1 day)
• Mobile unit onboarding/offboarding average time to completion (1 day)
• Zero provisioning-related misses
• Perform all responsibilities of a Provisioning Technician as needed
• Prepare regular reporting and provide visibility into performance, risks, and improvements

Required Qualifications

• High school diploma or equivalent
• Knowledge of networking fundamentals
• Experience in a related technical or provisioning field
• Authorized to work in the United States
• Strong attention to detail and ability to manage multiple priorities
• Comfortable operating in a fast-paced, ever-changing environment
• Coachable, adaptable, and willing to step in wherever needed
• Strong communication skills (written, verbal, virtual, and in-person)
• Experience managing, mentoring, and training technicians at varying experience levels
• Proficiency with Microsoft Office tools
• Ability to lift up to 50 lbs and commute daily to Marietta, GA

Preferred Skills and Experience

• Post-secondary education or certifications in a related field
• Experience installing or configuring remote security equipment
• Familiarity with video management systems (NX Platform, Milestone, Genetec, etc.)
• Experience with IP camera systems
• Experience with wireless systems (PTP, PTMP)
• Networking, firewall, router, or VPN management experience (e.g., SonicWall)