Medical Receptionist

Medical Receptionists main role is to serve as a point of contact for patients before and after their appointment, recording interactions and tracking files as necessary. Medical Receptionists communicate with outside medical institutions and securely gather patient information to enter it into the digital database.

Medical Receptionist usually start their day by responding to email and phone messages and making updates to the day’s schedule. They contact Doctors and technicians about any cancellations or last-minute appointments scheduled that morning.

Before the office opens, they help with filing tasks, coping forms and sorting outgoing mail. They greet patients, help them with paperwork, check their identification and alert medical staff that their patient has arrived. After an appointment, Medical Receptionists schedule follow-ups, send prescriptions requests, collect payment and update information in the NexGen system.

Essential Functions
Medical Receptionist Duties and Responsibilities:

·         Greeting patients professionally both in person and on the phone.

·         Quickly answering or properly referring questions and issues.

·         Optimizing provider schedules at patient satisfaction with efficient scheduling.

·         Check-in patients in the EHR system upon their arrival notifying technical staff.

·         Comforting patients by anticipating anxieties and effectively answering questions.

·         Check-out patients and schedule follow-up appointments per physician instructions.

·         Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

·         Evaluate prescriptions in conjunction with clients’ vocational and avocational visual requirements. 

·         Verify patients’ insurance information, scan insurance card and enter information into NextGen.

·         Verifying finical records and collecting patient charges while filing and expediting third-party claims.

·         Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.

·         Other duties to be assigned by the supervisor.

Assigned as a Phone Operator

Standards and Goals

·         Able to handle multi-line phone systems at one time.

·         Answer telephones and direct calls to appropriate staff.

·         Greeting patients professionally on the phone.

·         Assist and triage patients as necessary.

·         Receive and route messages to appropriate staff.

·         Ensure the patient is not on hold for an excessive amount of time.

·         Each phone operator is required to answer the phone and not re-route the call before questioning the patient as to the reason for their call.

Work Experience
Required Experience:
1 to 2 years
Knowledge, Skills and Abilities

Medical Receptionist understand the importance of discretion and privacy when talking with patients about their condition. They demonstrate patients about their condition. They demonstrate patience and understanding when explaining intake paperwork and payment procedures, taking extra time to clarify information. Medical Receptionist will be familiar with the entire process of a patient visiting their office so they can efficiently offer administrative support and make sure each patient gets treatment according to schedule.

1.       Communication skills to converse clearly over the telephone and in person.

2.       Organization and time management to manage a variety of tasks effectively.

3.       Attention to detail to schedule patients correctly and communicate scheduling difficulties and providers.

4.       Technological skills, such as using word processing and spreadsheet programs to track data

5.       Interpersonal skills to interact positively with patients who may be upset or stressed.

6.       Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology.

7.       Knowledge Medicaid and Medicare guidelines.

8.       Knowledge of accepted insurance plans.

9.       Able to handle multi-line phone systems

Physical Demands and Work Environment
A successful Medical Receptionist will have various skills and qualifications, such as:

·         Communication skills to converse clearly over the telephone and in person.

·         Organization and time management to manage a variety of tasks effectively

·         Attention to detail to schedule patients correctly and communicate scheduling difficulties with provides

·         Technological skills, such as using words processing and spreadsheet programs to track data

·         Interpersonal skills to interact positively with patients who may be upset or stressed.

Education
Required Degree Level:
High School
Qualifications

1.       High School graduate or GED.

2.       Training or experience in a medical office.

3.       Communication skills.

4.       Must be able to communicate effectively in English.