What are the responsibilities and job description for the Front Office Manager position at Eye Center South?
Front Office Manager | Lead a Team. Improve Operations. Elevate Patient Care.
We are seeking an experienced, hands-on Front Office Manager to lead our Dothan Optometry front office team and oversee daily operations.
This position is ideal for a healthcare leader who can create structure, strengthen accountability, improve workflows, and support a professional and compassionate patient experience. The right candidate will be visible, engaged, and comfortable managing employees and operations in a fast-paced practice.
Why You’ll Love Working With Us
Benefits
- Medical, dental, and vision insurance
- Employer-paid life insurance and long-term disability
- Accident and critical illness coverage
- Employer-matched 401(k)
Additional Perks
- Scrub allowance
- Employee and family discounts
- Continuing education support
- Leadership development opportunities
- Career growth within a growing organization
What You’ll Do
- Lead, train, schedule, and evaluate front office employees
- Oversee scheduling, registration, check-in, check-out, and patient flow
- Monitor insurance verification, authorizations, and medical records requests
- Manage patient collections, daily balancing, and deposit procedures
- Address patient questions and service concerns
- Monitor team performance and improve front office workflows
- Coordinate with providers, clinical staff, billing, and leadership
- Ensure compliance with HIPAA, company policies, and confidentiality standards
Who Will Succeed in This Role
- A hands-on leader who enjoys developing employees
- Someone who establishes clear expectations and follows through
- A manager who remains calm and professional under pressure
- Someone who can balance patient service, team leadership, and daily operations
- A strong communicator who works well with employees, providers, and leadership
- A detail-oriented problem solver who takes ownership of results
- Someone committed to teamwork, accountability, and an excellent patient experience
Qualifications
- Healthcare office management experience preferred
- Experience supervising and developing employees required
- Optometry or ophthalmology experience preferred
- Knowledge of insurance verification, patient collections, scheduling, and medical records
- Strong leadership, communication, organization, and problem-solving skills
- Experience with electronic health records and practice management systems preferred
- Associate degree in business or healthcare administration preferred; relevant experience may substitute for education
If you are an experienced healthcare leader who enjoys developing teams, improving operations, and supporting excellent patient care, we would love to hear from you.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Vision insurance
Work Location: In person
Salary : $39,433 - $53,573