Veterinary Client Service Representative

Description

Veterinary Client Service Representative (CSR)
Eye Care for Animals Avondale

Avondale, AZ

Compensation: $17–$22/hour, negotiable based on credentials and experience.
Final rate will consider skills, qualifications, experience, and location.

Schedule: Monday–Friday only (clinic is not open weekends). Availability for weekday shifts is required.

Be the Welcoming Connection in a Specialty Ophthalmology Practice

Eye Care for Animals Avondale, a proud Thrive Pet Healthcare partner, is seeking a friendly, organized, and compassionate Veterinary Client Service Representative to join our specialty ophthalmology team. In this role, you’ll be the first point of contact for clients—creating a warm, professional experience while supporting hospital flow and excellent patient care.

We value teamwork, communication, and work‑life balance, and we invest in our people through training, support, and opportunities for growth.

About the Practice

At Eye Care for Animals Avondale, we provide advanced veterinary ophthalmology services to pets and referring veterinarians throughout the Avondale community. Our board‑certified and associate doctors are dedicated to delivering the highest level of specialty care, education, and client support.

We foster an emotionally intelligent workplace with a strong emphasis on collaboration, respect, and professional development.

What You’ll Do

As a Veterinary Client Service Representative, you’ll support both the hospital and our clients by:

• Greeting clients and pets with warmth and professionalism
• Assisting new clients with registration and communicating expected wait times
• Answering phone calls, emails, and non‑medical client inquiries
• Scheduling specialty appointments, diagnostics, and follow‑up visits
• Coordinating with referring hospitals when needed
• Creating appointment reminders and rescheduling missed visits
• Maintaining accurate client and patient records in hospital systems
• Keeping the front desk, reception, waiting areas, and exam rooms clean and organized
• Reviewing invoices and ensuring accurate payment processing and cash drawer reconciliation
• Supporting teammates and contributing to a positive, collaborative work environment

What We’re Looking For

Experience & Skills

• Customer service experience required
• 2 years of veterinary experience strongly preferred
• Knowledge of veterinary triage preferred
• Excellent communication and interpersonal skills
• Ability to multitask in a fast‑paced specialty setting
• Comfort with basic accounting, payments, and cash handling
• Team‑oriented, dependable, and professional

You’ll Thrive Here If You Are

• Friendly, upbeat, and people‑focused
• Calm and professional during stressful or emotional situations
• Compassionate toward pets and their families
• Organized and detail‑oriented
• Motivated to grow within veterinary medicine

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360 primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.