Treasury Services Associate

JOB SUMMARY

The Treasury Services Associate plays a critical role in supporting the company's financial operations by accurately processing and applying payments, researching transaction-related discrepancies, and maintaining the integrity of financial data. This position operates in a high-volume, deadline-driven environment and requires strong attention to detail, problem-solving skills, and a commitment to accuracy. The Associate partners with internal departments to ensure timely resolution of payment issues while delivering exceptional service to both internal and external stakeholders.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Process and apply incoming payments accurately and efficiently in a high-volume environment while meeting established service levels and deadlines.
• Research policy, property, account, and payment information to ensure accurate application of funds.
• Review financial transactions and supporting documentation to identify, investigate, and resolve discrepancies.
• Maintain accurate records through scanning, filing, data entry, reporting, and electronic document management.
• Respond to internal inquiries related to payment processing, transaction research, and account activity.
• Assist with daily treasury operations, cash management activities, and departmental reporting.
• Collaborate with Accounting, Operations, Customer Service, and other departments to resolve transaction-related issues.
• Identify, prioritize, and escalate exceptions or high-priority issues requiring immediate attention.
• Support the Specialist and/or Team Lead with special projects, process improvements, and departmental initiatives.
• Participate actively in team meetings, training, and development opportunities.
• Assist with office relocation and business continuity efforts during Disaster Recovery situations.
• Perform other duties and responsibilities as assigned.

REQUIRED SKILLS

• Strong attention to detail with a high degree of accuracy in transaction processing.
• Ability to manage a large volume of work while maintaining quality and meeting deadlines.
• Strong analytical and problem-solving skills with the ability to research and resolve discrepancies.
• Excellent organizational and time-management skills.
• Ability to prioritize competing responsibilities in a fast-paced environment.
• Effective verbal and written communication skills.
• Strong interpersonal skills and ability to work collaboratively within a team environment.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
• Dependable, punctual, and reliable with a strong work ethic.
• Adaptable and able to adjust priorities as business needs change.
• Ability to work extended hours when necessary to meet operational demands.

EDUCATION & EXPERIENCE

• High School Diploma or GED required; Associate degree or higher preferred.
• One (1) or more years of experience in treasury operations, cash application, payment processing, accounts receivable, banking operations, financial services, insurance operations, or a related high-volume transactional environment preferred.
• Intermediate Microsoft Office skills, including Excel, preferred.
• Equivalent combinations of education, training, and experience may be considered.

Exzeo offers 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid time off plan, a 401(k) match, and bonus potential.