Operations Associate

JOB SUMMARY

The Operations Associate provides exceptional service to clients, agents, vendors, and internal customers. They provide print, mail, and general office support. 

ESSENTIAL FUNCTIONS

• Supports the Operations Department with general administrative duties as assigned
• Coordinates mail and print operation activities to ensure print and mail delivery are completed within established timeframes
• Processes full policy requests in a timely manner
• Orders envelopes, paper and other supplies while adhering to all purchasing procedures
• Reviews delivery statement for accuracy, accepts and delivers packages in a timely manner
• Provides training to other members of the team as requested
• Participates in team meetings
• Reports on print and mail tasks as requested
• Sorts and scans incoming and processed mail with accuracy and efficiency
• Labels, organizes and relocates storage boxes containing various documents as established
• Pickup and/or drop off mail and packages at designated offsite locations as outlined
• Assists with support activities as assigned, including but not limited to, copying, scanning, filing, renaming and sorting correspondence
• Assist with office relocation in a Disaster Recovery situation
• Other responsibilities as assigned

REQUIRED SKILLS

• Proficient computer skills to include Microsoft Office, Nuance, Adobe, Scanning Applications
• Excellent written and verbal communication and interpersonal skills
• Strong organizational skills and able to work independently, yet able to accept direction
• Excellent attention to detail and ability to multi-task
• Sound time management skills including punctuality and reliability
• Maintain a professional work area which is neat and organized
• Ability to work collectively within team environment  
• Ability to maintain a professional demeanor and appearance

EDUCATION & EXPERIENCE

• High School Diploma
• Associates degree preferred
• Experience in working in a mail room or print shop preferred
• Valid Driver’s License

Exzeo offers 100% employer-paid health, dental, vision, life, and disability insurance for employees, a flexible paid time off plan, a 401(k) match, and bonus potential.