What are the responsibilities and job description for the Reservation Specialist position at Extraordinary Tour Services?
Job Overview
We are seeking a dedicated and personable Reservation Specialist to join our dynamic team. In this role, you will be responsible for managing booking inquiries, providing exceptional customer service, and ensuring a seamless reservation process for our clients.
We focus on custom tours and transportation services in San Francisco and Napa , Sonoma , Livermore wine region and custom transportation services. The ideal candidate will have a passion for hospitality, strong sales skills, and experience in travel planning or hotel operations. This position offers an opportunity to work in a fast-paced environment where attention to detail and excellent communication are essential.
Duties
- Handle incoming reservation requests via phone, email, and online platforms with professionalism and efficiency
- Assist clients in planning and booking travel arrangements, including hotel stays, transportation, and activities
- Provide detailed information about services, amenities, and policies to ensure customer satisfaction
- Upsell additional services or upgrades to enhance the customer experience and increase revenue opportunities
- Maintain accurate reservation records and update client profiles regularly
- Collaborate with other departments such as sales and customer service to coordinate special requests or accommodations
- Resolve any booking issues or conflicts promptly while maintaining a positive customer relationship
- Stay informed about current travel trends, hotel offerings, and destination information to better assist clients
Requirements
- Proven experience in sales, customer service, or hospitality roles; hotel experience is highly preferred
- Strong knowledge of travel planning and reservation systems
- Excellent communication skills with a friendly and professional demeanor
- Ability to multitask efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Passion for delivering exceptional guest experiences and exceeding customer expectations
- Ability to work independently and as part of a team
- Flexibility to adapt to changing priorities and client needs
Join our team as a Reservation Specialist if you are enthusiastic about hospitality, possess excellent interpersonal skills, and thrive in a customer-focused environment. This role provides an exciting opportunity to contribute to memorable travel experiences for our clients while developing your career in the hospitality industry.
Job Type: Full-time
Pay: $21.00 - $43.00 per hour
Expected hours: 25 – 40 per week
Work Location: Hybrid remote in Walnut Creek, CA 94597
Salary : $21 - $43