Service Lead

Are you a hands-on technical leader who enjoys solving customer challenges while guiding a team to deliver exceptional results? Do you thrive in a role that blends technical problem-solving, team leadership, and customer interaction? At Extol, the Service Lead plays a critical role in shaping the customer experience while supporting a high-performing service team.

Extol, Inc. is looking for a driven and collaborative Service Lead to serve as a player/coach within our Service Team. This position is responsible for triaging customer needs, supporting quoting and scheduling, and ensuring successful service outcomes across installation, repair, and ongoing support. Strong candidates will demonstrate technical expertise, leadership capability, and the ability to balance customer needs with team development and operational execution.

The Ideal Candidate

• Leads and supports the service team by providing direction, feedback, and development opportunities to ensure strong performance and engagement.
• Drives an exceptional customer experience by effectively identifying customer issues and determining the best solution path.
• Coordinates service activities including triaging requests, quoting work, scheduling resources, and supporting spare parts fulfillment.
• Collaborates across teams including sales, engineering, and purchasing to align on customer needs and service solutions.
• Supports business operations through budget awareness, cost management, and participation in service-related planning activities.
• Drives continuous improvement by capturing lessons learned, improving communication, and enhancing service processes.

What You’ll Bring

• Associate or bachelor’s degree in a technical field or equivalent experience.
• 5 years of experience in service, manufacturing, or a related technical field.
• Demonstrated leadership experience, with the ability to guide and develop team members.
• Strong technical aptitude, including understanding of machine design, build, or controls systems.
• Experience with customer service, quoting, scheduling, or project coordination.
• Strong communication and organizational skills with the ability to manage multiple priorities.
• Ability to travel occasionally (approximately 1–2 overnight trips per quarter).

What We Offer:

• Paid Community Impact – Employer paid time off to volunteer and positively impact community (Significant Impact).
• Employee Stock Ownership Plan (ESOP) - employees gain ownership interest in the company.
• Profit Sharing - a portion of the company profits are distributed to employees each quarter the target profit level is reached.
• 100% Employer Paid Dental, Vision, Group Life Insurances, Short-term and Long-term Disability, and Employee Assistance Program
• Generous Annual Employer H.S.A. Contribution
• Three Medical Insurance Plan Options (one of which is 100% employer paid!)
• Competitive Paid Time Off - Vacation, sick time off, and nine paid holidays.
• In Addition - Voluntary Life Insurance Options, Pet Discount Program, Accident & Critical Illness plans, 401k, and Educational Reimbursement Program.

About Extol, Inc.:

Extol is an innovative manufacturing technology company striving to improve plastic products through engineering, plastic assembly technology, custom automation, and 3D printing.

We strive to build a customer-centric, values-driven organization that grows profitably by solving customers' challenges with a delightful experience.

If you have passion to work collaboratively and be part of a team that wants to win together, apply today! To learn more about Extol, please visit us at www.extolinc.com.

Stewardship | Empathy | Humility | Trust | Winning Together