Client Experience Coordinator

Benefits:401(k)Bonus based on performanceCompany carCompetitive salaryHealth insurancePaid time offTraining & developmentAbout UsWe are a growing residential exterior construction company specializing in roofing, siding, and insurance-related restoration. Our focus is simple: clear communication, strong processes, and exceptional customer experience.We are looking for a Client Experience Coordinator to own the customer journey from contract signed production readiness post-production close-out. This role is critical to keeping projects organized, production running smoothly, and homeowners informed and confident throughout the process.Position OverviewThe Client Experience Coordinator (CEC) is the primary point of contact for homeowners after the sale is made and before production begins, and again after production is complete to handle close-out and final walkthroughs.This is not a sales role and not a production rolebut it directly supports both by ensuring jobs are prepared correctly, expectations are clearly set, and projects close out cleanly.Key ResponsibilitiesServe as primary homeowner contact after saleCoordinate job intake and pre-production readinessGuide homeowners through material selections and upgradesEnsure jobs are released to production with no missing informationSchedule and complete final walkthroughsCollect completion documents and close out jobs in CRMMaintain accurate job documentation and communicationQualificationsStrong customer service and communication skillsHighly organized and detail-orientedAbility to manage multiple projectsConstruction, home services, or project coordination experience preferredCRM or administrative experience a plusAbility to lift up to 50 pounds.This Role Is Ideal For:Customer-focused professionalsProcess-driven coordinatorsCandidates who value accountability and organization

Salary : $55,000 - $70,000