What are the responsibilities and job description for the Front Desk Associate position at Extended Stay America Suites Lancaster County?
**Job Overview:**
We are seeking a Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience for all visitors.
Part Time - 1st Shift - Saturdays & Sundays - 6:00AM to 2:00PM
Possibility of extra shifts
Weekends & Holidays are a MUST
**Responsibilities:**
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services, facilities, and local attractions
- Process reservations and cancellations accurately
- Manage phone calls and reservations using hotel management software
- Ensure the lobby area is clean and presentable
- Set up / Attend to / tear down breakfast
**Requirements:**
- Must be reliable and punctual
- Previous experience in hospitality or guest services preferred
- Proficiency in using phone systems and hotel management software
- Strong communication skills with a focus on guest relations
- Ability to speak multiple languages is a plus (Bilingual or Multilingual)
Joining our team as a Front Desk Agent offers the opportunity to be part of a dynamic hospitality environment where your customer service skills will shine.
Pay: From $14.50 per hour
Work Location: In person
Salary : $15