Assistant Manager

Hourly Rate: $22.00–$24.00/hour client tips performance bonuses
Employment Type: Full-Time
Location: 304 Walnut Street, Newton, MA 02460

About Extended Salon:
Extended Salon is a brand-new, premier salon opening in late spring 2025 in Newton, MA. Designed to provide a spa-like, serene atmosphere, our 6,100-square-foot facility includes 47 spacious styling stations, a private consultation room, and thoughtfully curated amenities. Every detail has been crafted to create a calming environment where clients feel pampered, and professionals feel empowered to excel in delivering exceptional blowouts and hair extensions.

As the Assistant Manager of Extended Salon, you will play a pivotal role in shaping our vision of creating a cutting-edge salon experience. This role is perfect for an experienced stylist ready to step into management and grow their career. Our goal is to redefine salon culture with a commitment to excellence, innovation, and exceptional service. Join us as we build a modern salon experience and create opportunities for professional growth in a supportive team culture.

What We Offer:

• Competitive Compensation: Hourly pay with tips and performance bonus opportunities.
• Health & Wellness Benefits: Comprehensive health insurance and 1 paid mental health day annually in addition to PTO.
• Retirement Savings: 401(k) with 3.5% employer match.
• Time Off: 40 hours of PTO, paid mental health day, and maternity leave.
• Employee Perks:
  • Private employee breakroom, employee only bathrooms, and designated staff lockers.
  • Complimentary daily beverage service to keep you refreshed and energized.
  • Professional uniforms provided (stylish jogger-inspired scrubs).
  • Employee discounts on salon services and retail products.
  • Career Growth: At Extended Salon, we offer a career path to support your professional development. Whether you’re just starting out or looking to advance, we provide in-house certification training to guide stylists from fresh out of cosmetology school to owning and operating their own salon. We want you to succeed, not remain at your current level—work with a company that supports your growth while you succeed in your role as Assistant Manager.

Role Overview:
The Assistant Manager will support the General Manager in leading salon operations while providing expert-level hair services. This position is ideal for an ambitious stylist passionate about hands-on work and team leadership. You will play a critical role in maintaining high-quality standards, mentoring team members, and ensuring salon-wide goals are achieved. As Assistant Manager, you’ll receive mentorship from the salon General Manager to develop your management skills and grow in your career.

Key Responsibilities

• Operational Leadership and Support:
  • Assist the General Manager in overseeing scheduling, inventory management, and daily salon operations.
  • Act as the manager on duty on the GM’s days off, serving as the primary point of contact for staff and clients.
  • Ensure the salon environment remains professional, clean, and welcoming for clients and employees alike.
• Client Services and Expertise:
  • Perform expert-level hair services, including blowouts, hair extensions, coloring, and styling, while earning tips directly from clients.
  • Maintain a high standard of quality control by ensuring all services meet salon expectations.
  • Address client concerns professionally and ensure every client leaves satisfied with their service.
• Education, Training, and Quality Control:
  • Train and mentor team members on advanced hair techniques, emerging trends, and exceptional customer service.
  • Provide hands-on guidance to newer stylists, ensuring consistency and excellence in service delivery.
  • Evaluate and check team members' work to maintain salon quality standards and implement feedback where needed.
  • Support staff in achieving certifications through in-house training programs.
• Performance Goals and Metrics:
  • Work to achieve individual service and sales goals while supporting salon-wide goals, such as rebooking rates, retail product sales, and client retention metrics, to qualify for performance bonuses.
• Team Culture and Mentorship:
  • Foster a collaborative, positive, and growth-focused work environment.
  • Act as a mentor for team members, inspiring confidence and professionalism in their roles.
• Compliance and Inventory Management:
  • Ensure team compliance with licensing standards and salon policies.
  • Assist with inventory control and supply ordering, ensuring all tools, products, and materials are readily available.

Qualifications:

• Valid cosmetology license: Required.
• Proven experience in a supervisory or leadership role within a salon.
• Expertise in blowouts and hair extensions, with strong coloring and styling skills.
• Experience in educating and mentoring team members is a plus.
• Strong organizational, interpersonal, and communication skills.
• A passion for elevating client experiences and mentoring team members.
• Goal-oriented mindset with a focus on achieving performance metrics.

Legal and HR Disclaimer:

Extended Salon is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

All employment decisions at Extended Salon are based on business needs, job requirements, and individual qualifications. We encourage individuals from all backgrounds to apply and will provide reasonable accommodations for applicants with disabilities during the hiring process.

This job description is intended to provide a general overview of the Assistant Manager role and is not an exhaustive list of responsibilities. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.

Salary : $22 - $24