Assistant Manager

We’re looking for an Assistant Manager to be a beacon of leadership that our team can rely upon to deliver all the necessary knowledge and resources required to ensure a safe and functional operation. This position entails overseeing Team Member staff and daily operation functions, developing and implementing processes, and active efforts to improve efficiency in customer satisfaction.Job Type: Part-Time (at least 25-35 hours a week)Number of hires for this role: 2Schedule: Day shift, Holidays, Night shift, weekend availabilityEducation: Bachelor's degree or equivalent (preferred)Qualifications:

• Ability to reliably commute to Saugus, MA
• Customer service: 1 year (required)
• Managerial Experience: 1 year (preferred)
• Must be 18 years of age or older
• Ability to provide excellent customer service
• Must be able to interact and communicate clearly and effectively
• Ability to work in a fast paced environment
• Ability to handle and resolve recurring problems
• Ability to speak in front of groups
• Ability to project voice and be heard in a loud environment
• Ability to inform rules

Responsibilities:

• Enforce all safety and health codes/regulations
• Open and/or close the facility with attention to detail to ensure a safe and smooth operation
• Assist in training new team members to become knowledgable about their responsibilities and to be able to complete them effectively
• Greet and assist guests with a positive attitude as needed.
• Maintain constant surveillance of guests in the facility: act immediately and appropriately to secure the safety of guests. Ability to react calmly and effectively in an emergency.
• Pay complete attention to the court at all times and be very interactive with the jumpers. Never turn back to the court.
• Keep participants under control so as to not endanger others. Maintain safety of ALL guests.
• Communicate court rules to all participants.
• Maintain positive relations and rapport with guests, but firm and command respect.
• Assist with facility inspections.
• Perform various maintenance duties as directed. Help maintain a clean and safe facility.
• Conduct regular inventory checks and replenish stock as needed.
• Process point of sale transactions.
• Assist in preparing and hosting memorable parties for groups of 10 or more kids
• Attend regular scheduled staff meetings and in-service training.
• Present professional appearance and attitude at all times, and maintain a high standard of customer service.
• Direct flow of customers and assign employees to different positions as necessary
• Other duties as needed/assigned.

Shift Availability

• Day shift
• Afternoon shift
• Night shift

Physical Demands and Work Environment:

• The physical demands and work environment characteristics here are reflective and essential that must be met by Team Members to successfully perform the essential functions of this job.

Physical Demands:

• While performing the duties of this job, Team Members are often required to read, write, stand, walk, sit, use hands, handle or feel objects, tools or controls, reach with hand and arms, balance, stoop, kneel, crouch, walk and/or hear.

Job Types: Full-time, Part-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Employee discount

Language:

• Spanish (Preferred)
• Mandarin (Preferred)

Work Location: In person

Salary : $20 - $23