Operations Manager - Landscape Maintenance

Be Part of the Excitement.

Exscape Designs is a fast-growing landscaping company with over 100 years of combined experience in its staff of certified landscape professionals and has been creating outdoor improvements since 2004. We strongly believe in our purpose, to enhance the lives of both our clients and our team members through positive interactions. We do this through always acting in accordance with these Core Values:

See It – All in, Bold Consistent Vision, Innovation

Own It – Accountability, Communication, Teamwork

Kill It – Execution, Customer Focus, Striving for Excellence

Back It – Integrity, Honesty, Our word is our bond

Our clients across Northeast Ohio have come to know us for our unparalleled commitment to excellence, professionalism, and integrity.

Are you ready to join a team of hard-working professionals? 

Position Summary

The Landscape Maintenance Operations Manager is responsible for managing all maintenance field operations. They coordinate the procurement and scheduled use of resources such as labor, equipment, and materials to ensure maximum use and completion of work within budget, safety guidelines and quality standards. In addition, landscape field supervisors guide and mentor field staff and assist them in carrying out their duties.

Essential Duties and Responsibilities

• The essential functions include, but are not limited to the following:
• Assure that each foreman develops a thorough understanding of the projects under contract prior to beginning the project
• Maintain safety on each project by requiring and conducting safety meetings and conducting daily safety inspections of equipment and jobsite.
• Assure all field employees are issued and are using safety equipment
• Ensure that all employees are dressed in company issued attire daily and that any outer layer article of clothing is in line with the brand.
• Communicate daily and as needed with all internal and external customers
• Responsible for weekly payroll duties consisting of employee timesheets, recording of daily mileage, vehicle numbers and equipment numbers.
• Responsible for time and material sheets for each jobsite during snow removal operations
• Support the maintenance crews with the proper equipment, labor material and training as needed
• Assist with estimating projects as needed
• Ensures that company vehicles and equipment are operated and maintained properly; initiate any action to remedy malfunctioning or unsafe equipment
• Monitor project requirements such as equipment, manpower, special crews, materials, and other similar requirements for each project; assist each foreman with any scheduling problems
• Manage the PTO time by scheduling requests 2 weeks in advance.
• Company wide issue management, ensuring that no issue remains untouched for longer than 24 hours.
• Participate on the Snow Operations team which could include snow plan developments, area management during snow events, back-up snow operator, and ensuring our quality standards are performed for our contracts. Snow Operation responsibilities could include time worked outside of normal working hours.
• Adjustments to routing of LM routine maintenance as well as snow plowing to ensure the highest level of service and profitability.
• Monitor the labor cost analysis for each project weekly and direct the appropriate Crew Leaders to make any necessary changes to achieve the project budget goals
• Submit and maintain all records and reports required by each project and the division in an accurate and timely manner; assure foreman submit their daily paperwork in an accurate and timely manner
• Ensure that all assigned employees are properly trained, motivated and performing to company standard
• Conduct quarterly reviews with the field staff on the LM side.
• Manage any subcontractors that are directly involved with the LM schedule.
• Demonstrate efficient and effective organization and communication skills
• Provide disciplinary action as needed for Maintenance Crew Leaders and Technicians
• Actively seek out opportunities in the field and communicate with the responsible account manager to assist with the growth of sales.
• Responsible for the quality checks to be documented once per quarter an all routine properties.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Industry specific supervisory experience
• Valid driver’s license and clean record
• Strong communication skills both written and verbal
• Knowledge of landscape industry
• Knowledge of Snow and Ice Management
• Ability to meet all physical demands of the position- ability to frequently lift 50 lbs.
• Basic reasoning abilities to coordinate effective production
• Knowledge and experience in the use of landscape equipment
• Integrity in all business dealings with all parties
• Ability to communicate and translate Spanish a plus
• Commercial Pesticide Applicator license
• Year round employment- This position is a critical component to our Snow operation.