What are the responsibilities and job description for the Site Manager position at Express Wash Operations LLC?
Key Responsibilities:
Leadership and Team Development
- Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values.
- Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles.
- Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work.
- Hold regular team meetings and check-ins to share updates, align expectations, and support team growth.
- Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities.
Customer Experience Excellence
- Monitor daily interactions to ensure every customer receives friendly, timely, and professional service.
- Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction.
- Promote unlimited wash memberships and other services to enhance customer engagement and retention.
- Train and support team members to consistently deliver high-quality customer experience.
- Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation.
Operational Management
- Monitor daily site operations to ensure efficiency, safety, and adherence to company standards.
- Inspect and maintain equipment regularly, reporting or resolving any malfunctions prompt
- Verify that all vehicles leaving the site meet Whistle’s quality standards.
- Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment.
- Identify operational challenges and implement improvements to keep the site running smoothly.
Sales & Financial Performance
- Track daily, weekly, and monthly sales metrics to monitor site performance against goals.
- Promote unlimited wash memberships and additional services to increase revenue.
- Assist in planning and executing site promotions and marketing initiates to drive sales.
- Monitor and manage the site budget, controlling expenses while maximizing profitability.
- Identify trends or opportunities in sales and financial data and recommend strategies to improve performance.
Problem-Solving & Decision Making:
- Display strong judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards.
- Identify operational challenges and implement corrective measures to keep site performance running smoothly.
- Make informed, timely decisions to resolve issues that impact the team.
- Collaborate with team members to brainstorm solutions and improve processes.
- Analyze recurring problems or trends and recommend strategic changes.
If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.