What are the responsibilities and job description for the Customer Services Representative position at Express Plumbing Heating & Air?
Pay: $15.00 - $17.00 per hour
Job description:
Looking for 2 More to Join Our Team!
Get a Rewarding Career & Join Our Family!
Work for a Best Places to Work in Idaho Top Ten Winner 7 Years in a Row!
For 2019, 2020, 2021, 2022, 2023, and 2024 we have been recognized as a Best Places to Work in Idaho by our own employees. Additionally, we are proud to be Idaho's Best Plumber of 2020 and 2021!
Position: Customer Service Representative
Keeping you comfortable with expert heating, cooling, and plumbing service since 2006. Express Plumbing Heating & Air has been serving homeowners and businesses for over 20 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry.
What's In It For Me?
- 1 Hour Lunch
- Professional Training
- Supportive Team Atmosphere
- Standing Desk Option
- Team Lunches and Coffee Days
- Know You Schedule Ahead of Time with schedules being posted for an entire month 1 whole month ahead of time!
Your Role:
Your primary goal as a Customer Service Representative is to assist clients when they have a need or concern with their most valuable asset, their home. This is an entry-level position, designed to train you and grow you professionally. As you progress throughout your career, you have the opportunity to learn the skills for customer service beyond just friendly interactions.
Responsibilities:
- Customer Rapport: Establish strong customer relationships to ensure high levels of satisfaction.
- Professionalism: Demonstrate your knowledge and professionalism to win new referrals and repeat business. Have a Friendly and Professional Phone Voice
- Inbound and Outbound Calls: Take client calls as they come in and assist in scheduling their projects or answering questions regarding their projects. Make calls to clients to ensure proper communication on what is going on with their projects.
- Computer Work: Utilize our software to keep proper logs and ensure client satisfaction from effective communication.
- Part of On-Call Rotation with entire team and work a Saturday on Rotation
Requirements:
- No Inbound Call Take Required: We provide extensive training in our facility both with role play and live call taking.
- Willingness to Learn: Must be passionate about learning the trade and excited about a long-term career.
- Integrity and Communication Skills: High integrity and strong verbal and written communication skills.
- Organization: Highly organized with exceptional follow-through abilities.
- Motivation and Attitude: Self-starter with a positive attitude and strong desires to improve.
- Energetic Team Player: Outgoing personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team.
Company-Wide:
- All work will be performed the right way, not the easy way
- All work will be performed according to the company’s policies and standards
- Immediate manager will be notified of any issues that cannot be resolved, or deadlines that cannot be met within a reasonable timeframe
- Client and company information will be held strictly confidential
- In all actions, abide by our company’s vision and values of Delivery Extraordinary Service, Set A Higher Standard, Demonstrate Integrity, Be A Student For Life, Appreciate Today, and Protect People (Link for our vales: https://expressplumbingidaho.com/why-choose-us/ )
Compensation Office Administrator / Customer Service Representative:
- Hourly Pay: $15 to $17
- Weekly Hours: Between 35 hours to 40 Hours
- On-Call Compensation on-top of normal pay
- Bonus Pay Opportunities
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Application Question(s):
- Why do you want join our team here at Express?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
We believe culture drives results. That means high standards, ownership mentality, and a team-first mindset. We don’t settle for average service and we don’t hire average people.
Our team members are committed to continuous growth, professional development, and delivering an exceptional customer experience. In return, we provide a supportive environment, clear expectations, and the opportunity to build a long-term career, not just hold a job.
If you take pride in your work, value integrity, and want to be part of a company that expects excellence and rewards performance, you’ll fit right in.
Salary : $15 - $17