Sales Administrator

Sales Administrator

Express Monument Company

Full-Time | In-Person | San Gabriel Valley / Los Angeles Area
$28–$32 per hour Performance Bonuses

About Us

Express Monument is a fast-paced, family-owned memorial business that is rapidly expanding. We help families create custom headstones and memorials for their loved ones. As the industry leader, we provide excellent communication, fast turnaround times, and compassionate customer service during an important time in our customers’ lives.

As we continue to grow, we are looking for an organized, proactive, and personable Sales Administrator to become the first point of contact for our customers.

This is not a cold-calling sales position.

This is a customer-focused administrative role centered around communication, relationship building, organization, and follow-through. You will help guide prospective customers through the early stages of the sales process while ensuring every lead receives prompt, professional, and compassionate communication.

The right person will enjoy talking with people, solving problems, staying organized, and helping customers move forward during an important decision-making process.

What You'll Be Doing

Lead & Customer Communication

• Respond to inbound leads via phone, text message, email, and web forms
• Contact customers who schedule phone appointments
• Answer questions regarding pricing, monument options, cemetery requirements, and next steps
• Follow up with prospective customers
• Ensure no lead falls through the cracks
• Maintain prompt response times and excellent customer service

Sales Administration & CRM Management

• Manage and organize leads within our CRM system
• Track customer communications and follow-up activities
• Update customer records and maintain accurate notes
• Monitor sales pipeline activity and ensure tasks are completed on time
• Assist in moving customers from initial inquiry to placing an order.
• Coordinate smooth handoff to our Design Coordinator once a customer is ready to move forward

Customer Experience & Project Support

• Provide updates and answer customer questions throughout the process
• Send reminders and coordinate customer communications in regards to status updates
• Notify customers once order is delivered.
• Help maintain the exceptional customer experience our company is known for

Administrative & Operational Support

• Assist with general office administration
• Maintain organized digital records and documentation
• Support team projects and process improvements
• Provide occasional assistance with delivery scheduling and operational coordination as needed

Who We're Looking For

You may be a great fit if you:

• Love communicating with people
• Are highly organized and detail-oriented
• Take ownership and follow through on commitments
• Can manage multiple conversations and priorities simultaneously
• Are comfortable communicating by phone, text, and email throughout the day
• Learn new software and systems quickly
• Thrive in a fast-paced environment
• Are proactive and self-managing
• Enjoy helping customers and building trust
• Can handle emotionally sensitive conversations with professionalism and empathy

Preferred Experience

We are more interested in finding the right person than a specific industry background.

Experience with CRM software is strongly preferred.

Monument industry experience is not required.

Compensation & Benefits

• $28–32 per hour depending on experience
• Performance-based bonus opportunities
• Paid Time Off
• Health, Dental, and Vision Insurance
• 401(k) with company match
• Long-term career growth opportunities

Why This Role Matters

This position is one of the most important roles in our company.

You will be responsible for ensuring prospective customers receive exceptional communication, timely follow-up, and a positive experience from their very first interaction with our company.

Your ability to stay organized, communicate effectively, and build trust with families will have a direct impact on our growth and success.

To Apply

Please submit:

• Your resume
• A brief message explaining why you believe you would be a great fit for this role

We are looking for someone who is dependable, proactive, organized, and excited to grow with us long-term.

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Briefly describe your experience managing multiple customers, tasks, follow-ups, or priorities at the same time.
• Have you worked in a role involving customer communication by phone, text, and/or email? If yes, please briefly describe your responsibilities.
• Describe a situation where your follow-up, organization, or communication skills helped improve a customer's experience or prevented something from falling through the cracks.
• Why do you believe you would be a strong fit for this Sales Administrator position?

Work Location: In person

Salary : $28 - $32