Customer Service Representative

Located in Bremerton, WASalary: $19.50Overview: A nonprofit transportation company is looking for Customer Service Representatives to join their call center team to schedule transportation services for the elderly and disabled throughout Western Washington.**This is NOT a remote positionJOB DUTIES:May include but not limited to the following:Receive requests for transportation services and evaluate requests to accurately schedule transportationVerify and update passenger information including address, location, and past record of serviceDocument trip requestsReceive and document passenger complaints and suggestions to forward information to appropriate department or individualBilling tasks such as data entry of driver paperwork, preparing ridership reports, and reconciling Medicaid and/or transit passes for usage and distributionPerforms other related tasks as requestedJob Requirements:Excellent attendanceUnderstanding of Military TimeProficiency in keyboarding skillsMust be able to type approximately 40 WPM by touch with minimal errorsData entry using 10-key and/or alphanumeric by touchAbility to key in data from an audio sourceComputer literateAbility to work in a fast-paced and high stress work environment with minimal supervisionComfortable wearing a headsetWillingness to learn new skills and proceduresAbility to work on case-by-case basisProblem solving skillsAssertive and able say 'No' to customer when request does not meet laws and regulationsAttention to detailSystem orientedAbility to interact with mentally and physically challenged individualsAbility to handle stressful, challenging customers while maintaining customer service standardsWillingness to sign confidentiality agreementWritten and verbal communication skillsHigh School Diploma/GED1 years of demonstrated customer service experienceExcellent interpersonal skillsAbility to use multi-line phone systemExcellent organizational skillsPay:$19.50/hourSchedule: Part-time - 8:00am-12:00pmSeveral Ways To Apply:Call our AI Recruiter at (360) 835-6585Text 'APPLY' to (360) 479-4756Send your resume to Jobs.BremertonWA@ExpressPros.comComplete an online application on our website: www.expresspros.com/applyCall our office at (360) 479-4756Download the Express Jobs App in Apple or Google Play StoreVisit our office at 4545 Auto Center Way Bremerton, WA 98312Benefits Available to Eligible Associates:Reduced Fare ORCA CardMedical PlanDental PlanVision PlanHoliday PaySick PayFlexible spending account for health and childcare expensesEmployee assistance program403(b) Plan ParticipationLife InsuranceAccidental Death & Dismemberment InsuranceLong-term Disability InsuranceExpress is an Equal Opportunity and E-Verify Employer.About us:Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, State, and Location Name, we're ready to help you take the next step in your career.Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.In compliance with applicable federal, Washington State and local law, employment decisions are based on business needs, job requirements, and an individual's qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, show off your skills and apply, all from your mobile device.#2858OSExpress Office: Bremerton4545 Auto Center WaySuite B-2Bremerton, WA 98312

Salary : $20