Customer Service Phone Support Representative

Customer Service Phone Support Representative (Temporary)

Join Our Team in Hawthorne, CA! Express Employment Professionals is hiring a motivated and professional Customer Service Phone Support Representative to be the vital first point of contact for all inbound customer inquiries. If you excel at providing quick, friendly, and accurate service, we want to hear from you!

What You'll Get:

Detail

Description

Pay Rate

$18.00 - $20.00 Per Hour, Depending on Experience (DOE)

Schedule

Monday – Friday, 6:00 AM – 2:30 PM

Location

In-Office Position in Hawthorne, CA

⏳ Duration

3–6 Month Temporary Assignment

The Opportunity:

This essential role is perfect for someone looking to quickly gain experience or bridge a gap with a well-structured, full-time commitment. You will be the friendly voice of the company, ensuring every customer interaction is positive and productive.

Key Responsibilities:

• Promptly and professionally answer and manage all incoming customer phone calls.
• Efficiently triage calls, routing them to the correct internal teams or departments.
• Provide immediate assistance for routine inquiries (e.g., checking order status, recommending products, managing transfer requests).
• Resolve basic customer issues on the first call whenever possible, showcasing a customer-first attitude.
• Accurately document all customer communications in our systems (Front App and HubSpot).
• Follow up diligently on customer requests to ensure timely and complete resolution.
• Collaborate effectively with internal teams to champion customer needs.

What We're Looking For (Minimum Requirements):

• High school diploma or equivalent.
• Proven experience in a customer service role, with a preference for prior phone support or call center experience.
• Exceptional verbal communication skills and polished, professional phone etiquette.
• Reliable availability for the required early morning start time (6:00 AM) in our Hawthorne office.