Field Strategy Partner

The Field Strategy Partner serves as a trusted bridge between the franchise network and headquarters, ensuring field insights help shape business decisions, initiatives, and future growth. This field-focused role builds strong relationships with franchise owners, developers, and office leaders to identify opportunities, surface emerging trends, and support the successful testing and adoption of strategic initiatives.

By transforming feedback into actionable insights, the Field Strategy Partner helps strengthen alignment, improve the franchisee experience, and drive continuous improvement across the network. The ideal candidate is a curious, credible, and collaborative problem-solver who thrives in ambiguity, builds trust quickly, and effectively balances field perspectives with organizational priorities.

This position is remote eligible for any candidate living within the continental US states. If the employee lives in the Oklahoma City metropolitan area, they will be based at the corporate office with an expectation to be onsite 80% of the time.

RESPONSIBILITIES

• Build trusted relationships with franchise owners, Developers, and office leadership teams while serving as a strategic partner and advocate for the franchise network
• Conduct regular business discussions with franchise owners and office leaders to understand performance trends, emerging challenges, strategic priorities, and opportunities for future growth
• Analyze business trends, field insights, and performance data to identify recurring themes, emerging opportunities, and areas requiring additional organizational support
• Support franchise owners in addressing complex business challenges by leveraging available resources, sharing proven practices, and facilitating collaboration with subject matter experts and cross-functional partners
• Monitor initiative adoption, field sentiment, and implementation challenges across the franchise network, providing feedback and recommendations that improve execution and franchisee experience
• Participate in owner meetings, zone meetings, conferences, training events, and field engagements to strengthen relationships, maintain awareness of franchisee needs, and promote organizational priorities
• Gather, synthesize, and communicate field insights, emerging trends, recurring challenges, and innovative practices to help inform business strategies, programs, and future initiatives
• Assist with the implementation, testing, and evaluation of approved programs and strategic initiatives, monitoring progress, identifying barriers to success, and recommending adjustments that improve outcomes
• Complete required administrative activities, documentation, reporting, and follow-up communications in a timely and professional manner

EDUCATION & EXPERIENCE QUALIFICATIONS

• Bachelor’s degree or an equivalent combination of education and relevant experience
• Five or more years of experience in franchise operations, business management, human resources, consulting, organizational development, change management, or a related field
• Two or more years of experience within the Express franchise network, with demonstrated credibility and trusted relationships among franchise owners, Developers, and field leaders
• Proficiency with Microsoft 365 applications, collaboration tools, and structured documentation practices

KNOWLEDGE, SKILLS, OR ABILITIES

• Ability to build authentic relationships, establish trust, and demonstrate emotional intelligence when engaging with franchise owners, Developers, field leaders, and internal stakeholders
• Strong active listening, communication, facilitation, and presentation skills with the ability to ask thoughtful questions, uncover needs, and engage diverse audiences
• Ability to recognize patterns, trends, and emerging themes across franchise operations and translate qualitative and quantitative information into actionable insights and recommendations
• Ability to establish field credibility, exercise sound judgment, and effectively balance franchisee needs with organizational priorities in dynamic business environments
• Knowledge of change management principles and experience supporting pilots, testing, initiative adoption, and continuous improvement efforts
• Strong organizational skills with the ability to manage multiple workstreams, operate independently, and achieve results with limited direction
• Skilled in producing clear written documentation and synthesizing complex information into meaningful business insights
• Ability to serve as a trusted bridge between the franchise network and headquarters by translating field perspectives into actionable insights and organizational priorities into practical field applications
• Willingness and ability to travel regularly for owner meetings, office visits, conferences, training events, and pilot support activities

Not sure you meet every requirement? Apply anyway!

At Express, we celebrate what makes you, you. We value diverse backgrounds, perspectives, and talents because we know that’s what makes us stronger together. If you're excited about the role, we’re excited to hear from you.

Express Employment International supports Express Employment Professionals franchises and related brands. The Express franchise brand is an industry leading, international staffing company with more than 870 franchise locations in the U.S., Canada, South Africa, Australia, and New Zealand.

Headquartered in Oklahoma City, our corporate team is committed to empowering franchisees by providing world class support, training, and strategic guidance through a unified global network.

Our mission is to professionally market and provide quality human resource solutions through an international franchising network benefiting our associates, clients, franchisees, corporate staff, shareholders, and the communities we serve.

Our vision is simple yet powerful: To help as many people as possible find good jobs by helping as many clients as possible find good people.