HOUSEKEEPING MANAGER

About the Role:

The Housekeeping Manager at Lafont Inn LLC is responsible for overseeing the entire housekeeping department to ensure the highest standards of cleanliness and guest satisfaction are consistently met. This role involves managing a team of housekeeping staff, coordinating daily cleaning schedules, and maintaining inventory of cleaning supplies and equipment. The manager will implement and monitor quality control procedures, ensuring compliance with health and safety regulations. Additionally, the Housekeeping Manager will collaborate closely with other hotel departments to support seamless guest experiences and address any housekeeping-related concerns promptly. Ultimately, this position plays a critical role in upholding the reputation of Lafont Inn LLC by delivering exceptional cleanliness and comfort to all guests.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 7 years of experience in housekeeping, with at least 3 years in a supervisory or managerial role within the accommodation industry.
• Strong knowledge of cleaning chemicals, equipment, and procedures.
• Ability to manage and motivate a diverse team effectively.
• Basic computer skills for scheduling and inventory management.
• Knowledge of Birchstreet, PEP operating system a plus.

Preferred Qualifications:

• Associate degree or certification in hospitality management or related on the job training.
• Experience working in a hotel or similar accommodation setting.
• Familiarity with health and safety regulations specific to the hospitality industry.
• Proficiency in property management software and inventory control systems.
• Strong customer service orientation with excellent communication skills.

Responsibilities:

• Supervise and lead the housekeeping team, including hiring, training, scheduling, and performance management.
• Develop and implement cleaning procedures and standards to maintain high levels of hygiene and presentation throughout the property.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with quality standards.
• Manage inventory control of cleaning supplies, linens, and equipment, placing orders as necessary to avoid shortages.
• Coordinate with maintenance and front desk teams to address guest requests and resolve any housekeeping-related issues efficiently.
• Prepare and manage the housekeeping budget, including labor costs and supply expenses.
• Ensure all housekeeping activities comply with health, safety, and environmental regulations.
• Maintain accurate records of staff attendance, work schedules, and cleaning logs.

Skills:

The Housekeeping Manager utilizes leadership and organizational skills daily to coordinate and motivate the housekeeping team, ensuring tasks are completed efficiently and to high standards. Attention to detail is critical when inspecting rooms and public areas to maintain cleanliness and guest satisfaction. Communication skills are essential for liaising with other departments and addressing guest concerns promptly and professionally. Time management and problem-solving abilities help in scheduling staff and resolving operational challenges effectively. Additionally, proficiency with inventory management and scheduling software supports accurate tracking of supplies and workforce allocation, contributing to smooth department operations.