Property Manager

The Property Manager is fully accountable for all property operations. The purpose of the Property Manager is to effectively manage and coordinate persons, activities, and available resources in order to accomplish property objectives as set forth by the property supervisor and property owner. These objectives will include maximizing occupancy levels and property values. In addition, the Property Manager will train the Assistant Manager to assume all duties of /the Property Manager in the event of the Property Manager’s absence.

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Financial

• In conjunction with the property supervisor, the manager will assist in formulation of budgets for each upcoming calendar year. The manager is responsible for staying within the established budget guidelines throughout the year. 

• Ensures that all rents are collected when due and posted in a timely manner. Make sure that all bank deposits are made immediately, and deposits are reported to the corporate office on a daily basis. 

• Performs evictions, utility cut-offs and landlord liens as required on delinquent rents. 

• Provides constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Manager is responsible for approving and submitting all invoices to the corporate office for payment.

Personnel

• Hires, trains, motivates, supervises, and terminates all on-site staff in order to achieve operational goals of assigned property. This includes new employee indoctrination, annual 

performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelines.

• Conducts on-going training with office staff, e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.

Administrative/Office

• Ensures that lease files are complete, and that completion of leases is being executed properly.

• Responsible for office opening on schedule, condition of office and model apartments.

• Attends scheduled corporate management meetings, usually held on a quarterly basis at the corporate office.

• Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports to the corporate office on a weekly and monthly basis.

Resident Relations

• Maintains positive customer service attitude. 

• Makes periodic inspections with residents of move-in/move-outs. 

• Reviews all notices to vacate to determine the cause of the move-out. 

• Initiates and implements policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.

Maintenance

• Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments. 

• Updates board indicating vacancy status on a daily basis. Coordinates with maintenance and make-ready staff to ensure timely recondition of apartments after move-out. 

• Monitors and schedules all maintenance activities.

Marketing/Leasing

• Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions. 

• Welcomes and shows property to prospective new residents. Also, handles incoming phone calls from prospective new residents and completes appropriate paperwork. 

• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

Safety

• Reports all liability and property incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported, and proper paperwork is completed. 

• Manager completes any pertinent safety checklists with maintenance staff.

Position requires at least 3 years of experience in on-site property management; 1 year of experience as manager. Must have a background in supervision and a successful track record of accomplishments.

Computer Skills: Word Processing On-Site Rental System

Office Equipment: Calculator, Copy Machine, Fax Machine, Telephone, Key Machine.

Work Hours: Minimum of 40 hours per week. Must be available evenings, nights and weekends for staffing needs and emergencies.

EDUCATION/TRAINING

• High School diploma or equivalent required

• Certified Apartment Property Supervisor (CAPS/ preferred)

PHYSICAL REQUIREMENTS

• Stand and walk or sit alternatively depending on specific needs of the day. Estimates 60% of time is spent on feet and 40% sitting at a desk.

• Have occasional need (33% to 66% of the time/ to perform the following physical activities: 

• Bend/Stoop/Squat Pick up litter, filing Climb Stairs Inspect and show property Push or Pull Inspect and show property, open and close doors Reach Above Shoulder Inspect property, store/retrieve supplies

• Have frequent need (33% to 66% of the time/ to perform standing and walking activities related to inspecting and presenting property.