Fraud Operations Specialist

Our client, a leading organization in the telecommunications industry, is seeking a Fraud Operations Specialist to join their team. As a Fraud Operations Specialist, you will be part of the Fraud Management department supporting the fraud investigation and prevention team. The ideal candidate will have analytical skills, attention to detail, and excellent communication skills, which will align successfully in the organization.

Job Title: Fraud Operations Specialist

Location: Overland Park, KS

This role will be hybrid, 3 days office/2 days remote after training is complete.

Shift is 9-6pm CST

Pay Range:$21

What's the Job?

• Conduct in-depth analysis and investigations to identify and manage fraudulent activities.
• Perform customer authentication, fraud investigations, and ensure compliance with fraud policies across all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and identify violations of fraud policies.
• Evaluate fraud trends related to fraudulent orders and identity theft to inform prevention strategies.
• Participate in establishing and implementing policies and procedures to deter fraudulent usage and respond to escalations.
  
  
  

What's Needed?

• High School diploma or equivalent.
• At least 1 year of relevant experience in fraud, customer service, or a call center environment.
• Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• Excellent conversational skills in English, with strong communication and listening skills.
• Ability to work flexible hours including nights, weekends, and holidays.
  
  
  

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Development of valuable skills in fraud detection and prevention.
• Engagement in meaningful work that impacts customer security and satisfaction.
• Flexible hybrid work schedule after training completion.
• Potential for career growth within a reputable organization.
  
  
  

Upon Completion Of Waiting Period, Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay
  
  
  

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.