Support Engineer

Support Engineer Experfy posted Jan 08, 2026 Boston, Massachusetts, 02110, United States Contract Hourly Rate $63/hr 1 Position Overview MassDOT is seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications. Responsibilities  Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, Dataverse).  Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft Teams.  Develop and maintain migration runbooks, technical documentation, and user guides.  Collaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutions.  Resolve migration, integration, and performance issues in a timely manner. Core Technical Expertise SharePoint & Migration  6+ years of experience with SharePoint On-Premises (2019) and SharePoint Online.  Proven track record of large-scale migrations using tools like ShareGate or Microsoft Migration Tool.  Strong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governance.  Ability to resolve common migration challenges (permissions conflicts, metadata mapping, broken workflows). Security & Compliance  Expertise in configuring SharePoint Online and Power Platform security: o Tenant/site-level permissions and role management. o Azure AD integration for identity and access. o Security and compliance features (DLP, sensitivity labels, retention).  Ability to enforce governance and best practices while balancing usability. Power Platform Support  Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutions.  Strong troubleshooting skills for app performance, broken flows, and connector permissions.  Knowledge of security roles, environment strategies, and ALM (Application Lifecycle Management). Automation & Tools  Proficiency in PowerShell scripting and PnP provisioning for automation.  Familiarity with Azure DevOps, Git, or TFS for work tracking and deployments. Documentation & Process Skills  Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articles.  Ability to clearly communicate technical guidance to IT staff, vendors, and business partners. Soft Skills  Strong problem-solving abilities, especially in migration and security.  Excellent communication and collaboration skills with technical and business teams.  Ability to manage multiple projects and support tickets simultaneously.  Proactive, adaptable, and team-oriented. Preferred / Nice-to-Have  Bachelor’s degree in computer science, Information Systems, or related field.  Microsoft certifications: M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.  Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS). Status: Open Expertise Functional Compentencies Information Systems Power Platform solutions Technology & Tools Security Administrator SharePoint Associate Adobe Sign Salesforce ServiceNow ArcGIS Work Arrangement Job Type Contract Minimum Time Commitment 37 Hours/Week Location Ideal Candidate Location Boston, Massachusetts, 02110, United States Percentage of Travel Required 26-50% Compensation Hourly Rate Maximum Hourly Rate $63/hr