What are the responsibilities and job description for the Distribution Operations Manager (Customer Onsite) position at Expeditors?
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Job Description: Based at the customer site, the Distribution Operations Manager will work with business leads to define and manage business process and technology roadmaps, manage change management through collaboration, People leadership (influence-without-authority) and a customer-focused approach, effectively within the Customer culture. Overseeing several on-site processes that impact daily operations and providing insight, coaching, and guidance to peers in completing all required tasks requested by the customer within timeline requirements. Review impacts to inventory and logistics and develop mitigation strategies to incorporate using root cause, corrective action analysis.
Primary Daily Responsibilities:
Operations & 3PL Management
Pay Range: Negotiable, based on skill set and experience.
Expeditors offers competitive benefits to all full-time employees including:
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 350 locations worldwide
- Fortune 500
- Globally unified systems
Job Description: Based at the customer site, the Distribution Operations Manager will work with business leads to define and manage business process and technology roadmaps, manage change management through collaboration, People leadership (influence-without-authority) and a customer-focused approach, effectively within the Customer culture. Overseeing several on-site processes that impact daily operations and providing insight, coaching, and guidance to peers in completing all required tasks requested by the customer within timeline requirements. Review impacts to inventory and logistics and develop mitigation strategies to incorporate using root cause, corrective action analysis.
Primary Daily Responsibilities:
- Be the single point of contact to manage all new ATL Hub Operations exceptions & Operational Reporting
- Manage and monitor metrics for Key Performance Indicators (KPIs) (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, metrics, cost savings, and support with process improvements and drive corrective actions.
- Oversee day-to-day warehouse operations (“boots on the ground”) in a 1.2M sq. ft. facility.
- Drive alignment and prioritization of initiatives in a fast paced environment with many interdependencies.
Operations & 3PL Management
- Work closely with 3PL partners and internal teams to establish and improve on-site and off-site processes.
- Oversee on-site activities that impact daily operations, ensuring service commitments are met.
- Coordinate with hubs, spokes, and transportation to support stable flow and capacity; support occasional off-shift/on-call coverage (10–20% local travel).
- Review site access ticket queues, route tickets to the appropriate Customer Logistics Operations PM, and track resolution.
- Monitor customers Unified Ticketing System tracking systems issue; escalate with clear, accurate data.
- Use sheets and basic BI tools to pull and interpret data, identify trends, and recommend actions.
- Review and update team processes and SOPs with a continuous improvement mindset (PDCA, DMAIC, A3).
- Lead and/or support cost-saving and process-optimization projects; recommend best practices to the customer and 3PL partners.
- Create and maintain pilots, trackers, and consolidated views of site activity and upcoming volumes.
- Facilitate cross-functional meetings and workshops; document decisions, action items, and follow-through.
- Present concise status reports to internal and external stakeholders.
- Build trust with operations leaders by combining “boots on the ground” understanding with data-driven insight.
- Excellent customer service and relationship-building skills.
- Effective written and verbal communication skills.
- Bachelor’s degree in a related field or equivalent experience.
- 3–5 years of supply chain or logistics experience (distribution/DC or 3PL preferred).
- Ability to define, develop, and document business processes and procedures.
- Proven self-starter who can work independently in a fast-paced environment with limited oversight.
- Strong working knowledge of Microsoft Excel and Project tools; experience with Google Workspace preferred.
- Experience with PDCA or other continuous-improvement frameworks.
Pay Range: Negotiable, based on skill set and experience.
Expeditors offers competitive benefits to all full-time employees including:
- Paid vacation
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
- Position is full time (40 hours per week) Monday through Friday
- All your information will be kept confidential according to EEO guidelines.