What are the responsibilities and job description for the Ground Network Operations Agent - Night Shift position at Expeditors?
Company Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Ground Network Operations Agents support the execution of the GNS by managing nightly truck operations and managing the GNS shipments through the network.
Duties and Responsibilities
- Create operating records for scheduled and ad hoc truck routes in Expeditors’ systems.
- Coordinate the recovery of cargo from CFS facilities or 3rd party locations for induction into the Ground Network.
- Prepare paperwork for the transfer of freight within the network including load manifests and bills of lading.
- Manage system updates.
- Receive and inspect network inbound and transfer freight as needed.
- Identify potential operational delays and capacity constraints in the ground network.
- Assist in enacting contingencies to expand ad hoc capacity as needed, and arranging reroutes and additional trucks as necessary.
- Record system delays and perform root analysis as necessary.
- Support documentation as needed, including processing consolidations in e.tms Export and Import and monitoring work flows.
- Ensure service provider equipment is in place at regional branches to facilitate operations.
- Perform service provider reviews and update CRM as necessary.
HOURS: Sunday - Tuesday, Friday -Saturday 16:00 -23:59 (Off Wednesday/Thursday)
Qualifications
- 2 years transportation, local PU/D, distribution, or related logistics experience preferred.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Strong facilitation and problem resolution
- Strong organizational skills, ability to juggle multiple priorities effectively.
- Attention to detail and an ability to follow through with tasks.
- Drive for continuous improvements. Assist management in highlighting value of the relationship to the service provider as well as our branch.
- Salary:$46,000 - $50,000
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Salary : $46,000 - $50,000