What are the responsibilities and job description for the Air ImportOnforwarding Agent position at Expeditors?
Scope of Position
Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Air Import Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace Import files as required
- Use Workflows on daily basis
- Ensure timely delivery of freight to customers for Import shipments
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client and Service Providers billing
- Interact with our customers in arranging their international shipments meeting customer service standards
- Coordinating domestic transportation. Ensure services are completed timely.
- Contribute to maintain strong relationships with suppliers (airlines trucking companies and others)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
- Understand department process flow constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed and updated
- Meet KPI standards as per the company procedures
- Overseas communications timely responses to emails and requests (internal and external)
Qualifications :
Reporting Structure
Additional Information :
Expeditors offers excellent benefits
All your information will be kept confidential according to EEO guidelines.
Remote Work : Employment Type :
Fulltime
