What are the responsibilities and job description for the Wilmington, DE - IT - DOJ - Technology & Support Services - Desktop Support Specialist 3 position at Expedite Talent Solutions?
Position Description
Bill Rate: ***
Onsite (Must be within an hour of Wilmington and will have to pay for parking)
In person interviews only
Category Summary: The Desktop Support Specialist (DSS)support in-house teams and responding person to helpdesk tickets.
Role Description
Must have customer service experience
- > 6 months assignment
Bill Rate: ***
Onsite (Must be within an hour of Wilmington and will have to pay for parking)
In person interviews only
Category Summary: The Desktop Support Specialist (DSS)support in-house teams and responding person to helpdesk tickets.
Role Description
- Respond to help desk tickets
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, and administrative systems.
- Build and configure new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts)
- Troubleshoot basic network, software, and printing problems.
Must have customer service experience