IT Process Analyst

Scope of Work: IT Process Analyst Digital Delivery & Process Improvement

• Overview
  
  

The IT Process Analyst will support the organizations digital delivery operations by governing delivery processes, coordinating stakeholders, maintaining web-related services, and driving continuous process improvement. The analyst ensures that digital products and services are delivered efficiently, securely, and in alignment with strategic IT goals.

• Responsibilities & Activities
• Digital Delivery & Governance
• IT Governance Strategy
  
  

Champion, collaborate on, and implement Digital Delivery strategies.

Support execution of IT strategy by aligning delivery processes with organizational goals.

Ensure governance practices are followed across all delivery activities.

• Digital Delivery Execution
  
  

Deliver digital products including custom software, SaaS platforms, and system integrations.

Ensure adherence to defined deliverables, acceptance criteria, and release requirements.

Manage and maintain the team task board to reflect accurate work status.

Oversee sprint resource allocation to align with team capacity and priorities.

• Agile Delivery Operations
• Agile Ceremonies
  
  

Facilitate And Participate In

Periodic standups

Sprint planning sessions

Sprint retrospectives

Backlog grooming and refinement

• Coordination Activities
  
  

Coordinate day-to-day work with project managers.

Collaborate with business stakeholders to clarify requirements, priorities, and timelines.

Manage communication and alignment with external vendors supporting digital delivery.

• Process Improvement & Operational Excellence
• Process Maintenance
  
  

Recommend, implement, and adjust operational processes in collaboration with the team.

Maintain documentation of delivery workflows, standards, and procedures.

• Evangelizing Process Improvements
  
  

Identify improvement opportunities and advocate for new processes using data-driven insights.

Support experimentation, pilot initiatives, and evaluation of process changes.

• Delivery Metrics
  
  

Track, measure, and visualize delivery metrics (e.g., cycle time, throughput, SLA adherence).

Provide insight into performance trends to guide decision-making.