Background Specialist

This position will be on-site during the training period and then go to a hybrid schedule that is expected to be one day per week in the office.

Job Title: Background Specialist

Summary

This classification performs professional background investigation work of average

difficulty. An employee in this class will examine documentation, identify discrepancies,

prepare reports, reconcile invoices, and clear applicants for work in adult and child care

facilities.

Responsibilities

Notifies applicant's providers of rejection of returned fingerprints and provides instructions to applicants on being reprinted. Reconciles files and manually processes reprints if needed to ensure investigation is initiated.

Monitors and responds to inquiries regarding applicant's background checks from

providers, applicants, and program staff. Reviews data in the partner applicant processing system and communicates status of investigation.

Reviews cases for which applicants have an excludable offense, including

criminal offenses that have been dismissed, expunged, retired, or otherwise invalidated,

and performs manual case closures as needed.

Reconciles invoices to ensure accuracy and resolve discrepancies and submits

for processing and payment to vendor.

Processes driver's checks, applicant transfer requests, authorization forms for

transmittal of information, and Federal Tax Information (FTI) name check requests.

Assists with any user acceptance testing for upgrades or changes to the applicant

tracking system.

Builds and maintains strategic relationships with internal and external

stakeholders and fosters collaboration between agencies.

Analyzes, interprets, and applies existing policies and procedures. Identifies,

suggests, and implements recommendations to adapt to challenges and improve areas

of opportunity.

Performs required registry checks, monitors for receipt of results, and ensures

results are in the applicant tracking system. Creates and issues letters to providers for

cleared applicants and refers applicants with findings to the appropriate division.

Qualifications

Education and Experience: Bachelor's degree in any field.

Substitution of Experience for Education: Qualifying full-time professional experience in

background investigations, any legal field, law enforcement, or related work may be

substituted for the required education on a year-for-year basis.

Necessary Special Qualifications: Applicants for this class must:

Have a good moral character, as determined by a background check;

Complete a criminal history disclosure form in a manner approved by the

appointing authority;

Agree to release all records involving their criminal history to the appointing

authority;

Supply a fingerprint sample in a manner prescribed by our background check provider for a fingerprint-based criminal history records check.

COMPETENCIES

Decision Quality

Resourcefulness

Collaborates

Communicates Effectively

Situational Adaptability

KNOWLEDGE

Customer and Personal Service

Law and Government

Skills

Active Learning and Listening

Critical Thinking

Complex Problem Solving

Judgment and Decision Making

Reading Comprehension

Abilities

Deductive Reasoning

Inductive Reasoning

Problem Sensitivity

Written Comprehension

TOOLS AND EQUIPMENT

General Office Equipment

Computer/Laptop