Hospice Admissions Manager (RN)

ExpectCare Hospice is seeking an experienced Hospice Admissions Manager (RN) to lead our centralized hospice intake team. This role ensures timely, compliant, and clinically appropriate admissions while supporting strong communication between referral sources, clinical teams, and leadership.

The ideal candidate is a Registered Nurse with hospice experience who brings strong clinical judgment, operational leadership, and a passion for improving patient access to hospice care.

This position plays a key role in ensuring referrals are processed efficiently, eligibility is appropriately assessed, and patients receive the care they need as quickly as possible.

Key Responsibilities

Clinical Review & Eligibility

· Review incoming hospice referrals to determine eligibility based on Medicare and regulatory guidelines

· Collaborate with the Medical Directors and clinical leadership on complex eligibility decisions

· Ensure documentation supports terminal diagnosis and regulatory requirements

· Identify and escalate potential compliance risks

Intake Operations

· Oversee the daily operations of the centralized intake department

· Ensure referrals are processed accurately and in a timely manner

· Monitor intake performance metrics such as response time, referral conversion, and documentation completion

· Coordinate with branch clinical teams to ensure smooth transitions from referral to admission

Leadership & Team Management

· Supervise and support intake staff, including clinical and non-clinical team members

· Provide training on hospice eligibility, documentation standards, and intake workflows

· Conduct performance reviews and support staff development

· Promote a culture of accountability, responsiveness, and teamwork

Collaboration & Communication

· Serve as a key liaison between referral sources, clinical teams, and leadership

· Support business development teams by ensuring timely referral follow-up

· Maintain professional communication with hospitals, physicians, and community partners

Quality & Compliance

· Ensure intake processes comply with CMS regulations, state requirements, and HIPAA standards

· Maintain audit-ready documentation and support regulatory readiness

· Identify opportunities to improve intake processes and patient access

· Active Registered Nurse (RN) license

· 3 years of clinical nursing experience

· Hospice experience

· Strong understanding of hospice eligibility and Medicare guidelines

· Experience reviewing clinical documentation

· Strong organizational and communication skills

Preferred

· Leadership or supervisory experience

· Experience working with EMR systems

· Experience in hospice intake or admissions

Equal Opportunity Employer

ExpectCare Hospice is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, veteran status, national origin, age, disability or genetic information under applicable federal, state, or local laws.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you worked for ExpectCare Hospice previously? If yes, what dates were you employed?
• Are you related to any current or past ExpectCare Hospice employees? If yes, who?
• How many years of hospice admissions have you worked previously?

Work Location: In person