Dispatcher - Drayage/Air at ExoGlobe LLC

ExoGlobe LLC is located in Compton, CA

We are looking for qualified individuals with knowledge of drayage and/or airport to join our growing team.

We have a fleet of 15 trucks of all different sizes and service the Greater LA area.

Our ideal candidate is attentive, ambitious, and engaged.

Responsibilities

GENERAL

• Answering customer emails and phone calls in a timely manner.
• Working together as a team to service our customers in delivering cargo.
• Organizing drivers on the day to day and for the week so that we are successfully staffed
• Being organized with paper work and routes so that we are able to plan for the day and week ahead
• Working under a deadline to successfully service our customers.
• Organizing pick up and drop off orders

DRAYAGE

• Knowledge of websites such as eModal and TermPoint to successfully make appointments in the port and return empty containers.
• Inputting new containers into our designated tracker and updating it so that our team is all on the same page.
• Communicating with customers own when their containers are ready and when appointments are scheduled.
• Following up with different terminals and steamship lines so that we are pulling containers before their last free days.
• Problem solving issues when arising and being able to pivot.

AIR

• Following up with airlines to make sure that cargo is ready and all clearances are posted to make sure to maximize time and diesel.
• Communicating with customers in a timely manner via email/phone about their cargo.
• Organizing drivers for import and export orders
• Solving problems at the airport when they arise ie. ISC and different types of clearances
• Understanding how air freight works and how quickly it moves.

Qualifications

• Basic Computer Skills ie. email, typing, Microsoft Word and Excel
• Bilingual preferred - Spanish
• Strong leadership and communication skills
• At least 2 years of experience preferred
• Strong customer service skills
• Problem solving skills
• Organizational and multitasking skills
• Works well under pressure

We are looking for all shifts AM/PM/weekend

We are looking forward to receiving your application. Thank you.

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