VP, Head of Responsible AI

EXL is seeking a visionary VP, Head of Responsible AI to architect trust across our enterprise AI initiatives. Reporting jointly to the CIO and General Counsel, you will accelerate AI adoption while embedding ethical, legal, and security guardrails in a data-centric operations environment. In a data-centric operations environment, this role serves as the bridge between technical innovation and legal safeguard — enforcing a dual mandate: accelerating AI adoption while minimizing systemic risk.

Key Responsibiliti

• esDefine and operationalize a 3-year Responsible & Secure AI maturity roadmap aligned with client commitments and global regulatio
• nsCo-lead the AI Governance Committee with CIO/GC to unify AI approval and deployment decisio
• nsServe as enterprise spokesperson on AI Trust for clients, regulators, and industry foru
• msEstablish the "Source of Truth" for all AI assets (model registries, lineage, audit trail
• s)Oversee red-teaming, stress testing against prompt injection, model extraction, and data poisoni
• ng.Embed security into LLMOps/DevSecOps pipelines for "Secure by Design" agentic syste
• ms.Ensure RAG/fine-tuning workflows prevent PII leakage and client data cross-contaminati
• on.Implement protocols to discover and govern shadow AI across business uni
• ts.Drive 100% compliance with EU AI Act, NIST AI RMF, ISO 42001, and US state laws (e.g., Colorado AI Ac
• t).Mandate bias detection/mitigation and algorithmic fairness protoco
• ls.Enforce Human-in-the-Loop (HITL) requirements for high-stakes AI operatio
• ns.Support client negotiations with transparency on AI data protecti
• on.Partner with Business Units to RAI-enable workflows without bypassing risk guardrai
• ls.Vet foundation model providers (OpenAI, Anthropic) and open-source librari
• es.Ensure AI systems align with EXL’s cloud, data governance, and platform strategi
• es.Oversee policy adherence via audits, dashboards, and compliance revie
• wsLead enterprise training and culture-building for responsible
• AI.Build/mentor a team of AI governance leads, ethicists, and security exper

tsQualifications Require

• d:15 years in technical, legal, or risk leadership; 5 years dedicated to AI/ML governance, security, or ethi
• csHybrid expertise: Discuss Transformer architectures/vector DBs with engineers AND liability/indemnification with Leg
• alDeep fluency in NIST AI RMF, ISO 42001, EU AI A
• ctProven experience building "Governance-as-a-Service" in global, regulated, client-facing enterpris
• esBachelor’s in CS, Data Science, Law/Ethics (technical focus); MS/PhD/JD strongly preferr

ed.Preferre

• d:Direct experience with LLMOps, RAG security, red-teaming, shadow AI mitigati
• onTrack record leading AI governance committees or maturity progra
• msComfortable in client-facing roles providing AI trust assuranc