Records Coordinator/Analyst

EXL Health is seeking an Workflow Liaison to join our team in Pittsburgh, PA. In this key role, you will serve as the primary point of contact for a client-specific POD, managing inquiries related to medical record submissions, audit statuses, disputes, and clinical support throughout the audit lifecycle. You will collaborate with various internal teams—including Medical Records Management, Clinical, Provider Relations, and Post Audit—to ensure timely and accurate resolution of all outstanding issues.

Base Pay Range: $38,400 - $54,900*

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities:

• Answer inquiries via phone call and email within established TATs.
• Coordinate responses with Operations Areas as needed.
• Monitor and respond to email correspondence, both internal and external.
• Prepare and review internal reports.
• Interact with internal staff, Providers and POD Teams.
• Ensure all audit issues are documented in the applicable program.
• Escalate issues to management and handle Follow Up action as needed.
• Review and process files received in exception folders.
• Provide back-up scanning assistance to correspondence emailing as needed.
• Provide back-up assistance to other Audit Coordinators as needed.
• Comply with HIPAA and other regulations regarding confidentiality of information.
• Other duties as assigned to support the audit process and/or company-wide programs.

Minimum Requirements

• High School Diploma or equivalent required
• Previous customer service or call center experience
• Proficient with Microsoft Office e.g., Excel, Word, and Outlook

Preferred Requirements

• Associate degree or relevant certification is a plus.

Skills Requirements:

• Highly organized, detail oriented and solid problem-solving skills
• Able to make recommendations to improve and streamline processes to make more efficient
• Ability to positively and comfortably manage and prioritize multiple tasks in a fast-paced environment with focused attention to detail.
• High level of integrity and confidentiality
• Possesses time management skills; exhibits solid ability to prioritize work and perform multi-tasks.
• Strong written and verbal communication skills

*The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.