Guest Services Assistant

Job Position Title: Guest Service Agent

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Job Description Summary:

Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts. Responsibilities may include some or all the below responsibilities.

Essential duties and responsibilities:

• Maintain effective communication with appropriate managers, customers’ and peers
• Handle box office when necessary to collect tickets
• Assist the retail area with merchandise when needed
• Assist with VR preparation
• Meet and greet customers in a friendly manner
• Answer guest inquiries and assist customers when needed.
• Adhere to and monitoring guests’ adherence to all Covid safety procedures
• Complete any other duties which enhance the guest experience
• Assist in load out/load in tasks
• Assist with merchandise inventory tasks
• Assist with maintaining the cleanliness and upkeep of stations and facilities

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Education and/or Work Experience:
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• Must be at least 18 years of age
• High School graduate or GED
• Customer service experience preferred

Skills & Abilities:

• The ability to read, speak and effectively understand the English language
• Standing and/or walking for much of the time
• Solving practical problems dealing with a variety of variables
• Must possess above average communication skills
• Safety conscious
• Outgoing and friendly
• Willing to actively engage guests
• Ability to learn and understand exhibit content in order to be able to answer general guest queries
• Commitment to providing the best in customer service

Job Types: Part-time, Temporary

Benefits:

• Employee discount

Work Location: In person

Job Types: Part-time, Temporary

Pay: $17.00 per hour

Expected hours: 56.0 per week

Work Location: In person

Salary : $17