What are the responsibilities and job description for the Guest Service Associate position at Exhibition Hub?
Job Position Title: Guest Service Associate
Salary: Hourly
Job Description Summary:
Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a* guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts . *Responsibilities may include some or all the below responsibilities.
Essential duties and responsibilities:
- Maintain effective communication with appropriate managers, customers’ and peers
- Handle box office when necessary to collect tickets
- Assist the retail area with merchandise when needed
- Assist with VR preparation
- Meet and greet customers in a friendly manner
- Answer guest inquiries and assist customers when needed.
- Complete any other duties which enhance the guest experience
- Assist in load in/load out tasks.
- Assist in Inventory audit tasks.
- Assist in outdoor and indoor parking-related tasks.
Education and/or Work Experience:
- Must be at least 18 years of age
- High School graduate or GED
- Customer service experience preferred
Skills & Abilities:
- The ability to read, speak and effectively understand the English language
- Standing and/or walking for much of the time/ length of assigned shift/ ability to lift up to 50pounds alone
- Solving practical problems dealing with a variety of variables
- Must possess above average communication skills
- Safety conscious
- Outgoing and friendly
- Willing to actively engage guests
- Ability to learn and understand exhibit content in order to be able to answer general guest queries
- Commitment to providing the best in customer service