What are the responsibilities and job description for the Guest Experience Lead position at Exhale Spa?
NEW WAY TO exhale®
Exhale is the premium brand in the Wellness Space - Join today and be a part of our continued success story!
Exceptional Career Path Opportunities with upward growth potential.
Industry Leading Compensation
Position Requirements
- Greet all incoming guests and answer phone calls in a timely manner; respond to guest questions and concerns in a timely, professional manner.
- Schedule appointments for guests and recommend additional services, classes, and wellbeing boutique products at every opportunity: On the phone, at check in, at check out.
- Assist with filtering guest information to the AGM and/or GM for follow up on guests spa/mind body experience and for guidance on guests future direction with exhale.
- Maintain a high level of guest rapport and service; drive guest referrals and promote interdepartmental crossover
Education and/or Skills Required
- Must possess hospitality experience in spa, hotel, retail, and/or fitness club.
- Display good organizational and verbal skills.
- Possess excellent communication skills, be a team player and a team builder.
- Be energetic, engaging, and eager to work and continue to develop their skills and experiences.
- You must have a big heart and be able to deliver extraordinary customer service
- Be punctual, reliable and flexible with scheduling according to business needs.
- Be courteous and respectful to visitors, clients, co-workers and members of the Leadership Team.
Physical Requirements
This position is very active and requires standing, walking, bending, and stooping all day. The employee must frequently exert up to 25 pounds of force to lift, carry, push, pull or otherwise move objects.
This is not a comprehensive definition of the position. Position holders are expected to undertake any work that comes with the positions main objectives. This position description will be kept under review and may be changed at any time.
Full Time Benefits Include:
- Health Insurance
- Vision, Dental Insurance
- Company Paid Life Insurance
- Disability Insurance
- PTO
We are always on the lookout for great passionate talent!
We offer a diverse workplace that nurtures its staff and has an environment that creates a great sense of pride working here. If this describes you, your personality and you have a love of the beauty, wellness and lifestyle industry we want to have you on our team!
Qualifications:
INDFD900
Salary : $24