What are the responsibilities and job description for the Surgical Care Coordinator-Core Orthopedics (Medical Assistant) position at Exeter Hospital?
Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network.
At Core Physicians, you’ll find a supportive environment that values teamwork, innovation, and professional growth. Whether you’re part of our clinical, administrative, or support staff, you’ll play a key role in advancing our mission to deliver exceptional care and service to our community. The Center for Orthopedics and Movement is a busy outpatient facility in Exeter NH that services Orthopedics, Physiatry (Spine) and Rheumatology. Our orthopedic surgeons include Sports Medicine, Total Joint Replacements, Foot & Ankle and Upper Extremity. We also have a satellite location in Plaistow NH that provides radiology services for Orthopedics and Primary Care.
Why Join Us
- Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment
- Career advancement opportunities and ongoing education support
- Standard weekday schedule (Monday—Friday) , with limited weekend or holiday rotations that promote teamwork and work–life balance across locations
- Collaborative, physician-led organization that values input and innovation
- Free onsite parking and convenient Seacoast New Hampshire locations
- Culture grounded in respect, quality, and patient-centered care
Work as an embedded member of the health care team in an assigned location collaborating with site physicians/surgeons and staff; facilitate collaboration, communication, and care coordination with all members of the healthcare team to support surgical patients across the health care system.
Requirements:
- Post-Secondary Education or equivalent (Bachelor's Degree preferred)
- CMA/RMA/CCMA certification/registration or Athletic Trainer - NH; Athletic Trainer - National - NATABOC
- CPR certified within 90 days of hire
Responsibilities:
- Responsible for assisting patients/families with personal or environmental difficulties that may interfere with obtaining maximum benefits from medical care. Advocate for the patient and families, address concerns and questions, and provide or arrange patient education regarding their surgical care. Serve as the liaison with assigned patients and families to physicians and clinical staff involved in the care of the surgical patients.
- Patient outreach to facilitate care navigation, gather relevant information, and help to overcome barriers to care. Collaborate with primary care teams, to schedule History and Physical appointments, schedule post op visits and Physical Therapy when required. Develop plan that meets all needs.
- Develop and foster community relationships and utilize community resources to assist identified patients in obtaining needed resources. Resources include medical, social, and behavioral health.
- Schedules all surgical procedures and ensures patient consents are completed and sent over to surgical booking.
- Functions as patient's main contact point for all pre- and post-operative questions.
- Communicates to physicians all pre- and post-operative clinical questions from patient.
- Prep records for all surgical cases prior to surgery to be reviewed by surgeon and physician assistant.
- Orders and provides education regarding the durable medical equipment (DME) needed post-surgery.
- Perform other duties as assigned.
