What are the responsibilities and job description for the Core - Medical Office Coordinator-Primary Care-Exeter position at Exeter Hospital?
Core Physicians, part of Beth Israel Lahey Health, is a community-based, multi-specialty medical group dedicated to improving the health of individuals and families across the Seacoast region. With more than 200 healthcare providers across 20 specialties, Core Physicians delivers comprehensive, patient-centered care supported by advanced technology, collaboration, and compassion. Our close partnership with Exeter Hospital allows patients to access seamless, coordinated care within one trusted network.
At Core Physicians, you’ll find a supportive environment that values teamwork, innovation, and professional growth. Whether you’re part of our clinical, administrative, or support staff, you’ll play a key role in advancing our mission to deliver exceptional care and service to our community.
Why Join Us
- Competitive pay and comprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment
- Career advancement opportunities and ongoing education support
- Standard weekday schedule (Monday—Friday) , with limited weekend or holiday rotations that promote teamwork and work–life balance across locations
- Collaborative, physician-led organization that values input and innovation
- Free onsite parking and convenient Seacoast New Hampshire locations
- Culture grounded in respect, quality, and patient-centered care
The Medical Office Coordinator will provide administrative support to physician practice, clinical staff, and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support, maintenance of office supplies, and daily banking.
Requirements:
- High school graduate or equivalent
- 1-3 years experience in customer service environment
- BCLS within 6 months of hire
Major Responsibilities:
1. Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check in/check out, scheduling patients, answering telephones and taking messages.
2. Collection of co-pays , patient balances, verify insurance eligibility, update patient demographics Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work.
3. Posts payment and adjustment transactions, balances daily journal and close batches every day May be asked to prepare and deliver bank deposits in accordance with established policies and procedures.
4. May be asked to mentor and train new staff.
5. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
6. Assigns new patients to a provider & care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team.
7. Follows all standard work protocols and may be asked to complete order and referral reconciliation.
8. Demonstrates sensitivity to the patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards.
9. Provides coverage for other Core offices as requested.
10. Other duties as assigned