KloudGin Systems Analyst (Sacramento)

Role: KloudGin Systems Analyst

Location: Sacramento, CA (Hybrid)

Duration: 6 Months

Overview: The Client is seeking candidates with experience as a Systems Analyst for implementing the KloudGin Work Management (Field Service Management) solution. This role requires a strong background in providing analytical support for a broad range of business unit processes and applications, table configurations and maintenance of software systems used to support business applications.

Key Responsibilities

• Participate in requirements gathering and analysis, technical design, testing, documentation and planning.
• Consult stakeholders to gather information about needs, objectives, functions, performance expectations, and input/output requirements. Identify and propose technical alternatives to fulfill requests.
• Collaborate with process owners and subject matter experts to define and revise user requirements and document business processes and configurations.
• Analyze workflows to identify impacts on business processes and recommend improvements.
• Develop testing criteria, conduct testing, debug issues, and prepare change notices for system modifications.
• Provide technical support and user training, effectively communicating complex information to non-technical users.
• Coordinate with consultants, system integrators, analysts, and technical staff to troubleshoot and resolve system issues.
• Foster and maintain effective working relationships within diverse teams.
  
  

The successful analyst will bring proven experience in assessing business processes and matching user requirements to system capabilities, developing detailed specifications, testing and implementing IT applications according to testing criteria, troubleshooting moderately complex system problems, and providing effective consultation to users. They are expected to identify, assess, and coordinate training needs, translate technical terminology into nontechnical terms, and communicate effectively orally and in writing. Additionally, the analyst must excel at establishing and maintaining effective working relationships and working independently or collaboratively within diverse teams.

Mandatory Requirements (Pass/Fail)

The proposed resource must have these qualifications and experiences-

• Must have experience with configuration of KloudGin Work Management solution.
• Must have at least 3 years' experience as a Systems Analyst or similar role, preferably with Field Service Management (FSM) systems.
• Must have experience with the implementation and support of Field Service Management solutions.
• Must have experience in the utility industry or a similar regulated environment.
• Must have knowledge of system integration techniques, including APIs, middleware, and data migration.
• Must have experience and understand mobile technologies and their application in field service solutions.
• Must be proficient with software development lifecycle (SDLC) methodologies such as Agile, Waterfall, or a hybrid.
• Must have experience with reporting and analytics tools related to FSM data.
• Must have basic knowledge of cloud-based solutions and SaaS platforms.
• Must have basic knowledge of related systems such as SAP Plant Maintenance, Esri, and SharePoint.
  
  

Desirable Qualifications

• Provides experience in resume that demonstrates qualification in these areas.
• Project management, functional lead, or coordination experience.
• Demonstrated ability to quickly learn new technologies and tools with minimal supervision.
• Strong stakeholder management skills, including setting expectations and facilitating consensus among diverse groups.
• Strong understanding of business processes related to field service operations.
• Ability to analyze existing systems and workflows to identify gaps and improvements.
• Excellent communication skills for collaborating with stakeholders, technical staff, end users, especially when communicating technical information to the non-technical user community.
• Ability to establish and maintain effective working relationships and work effectively in diverse teams.
• Ability to document system requirements, use cases, and technical specifications.
• Strong problem-solving skills and the ability to stay calm and adaptable while working on a fast-paced, dynamic project.