IT Support Specialist II

Mindful Care is seeking a detail-oriented and customer-focused IT Support Analyst to join our IT team. The ideal candidate will provide technical support to end users, resolve hardware and software issues, and ensure smooth day-to-day IT operations as well as in person support for our New York offices.

This role requires strong problem-solving skills, a proactive mindset, and the ability to communicate technical information to non-technical users effectively.

Our IT Support Specialists

• Provide first- and second-line technical support to internal users via phone, email, remote tools, and in person in our New York offices.
• Troubleshoot and resolve issues related to hardware, software, printers, mobile devices, and network connectivity.
• Manage and track support tickets using the company's ITSM (IT Service Management) tool.
• Set up and configure new hardware and software, including desktops, laptops, phones, and applications.
• Maintain user accounts and permissions in Active Directory, Exchange, and other enterprise systems.
• Assist with IT asset inventory management, procurement, and equipment lifecycle tracking.
• Create and maintain user documentation and knowledge base articles.
• Maintain and update company IT infrastructure.
• Ensure compliance with IT policies, procedures, and security standards.
  
  

Your Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1-3 years of experience in an IT support or help desk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Office 365, Active Directory, and common business applications.
• Basic understanding of networking concepts (DNS, DHCP, VPN, etc.).
• Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management, Zendesk).
• Excellent customer service and communication skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
  
  

Position Type & Schedule

• Type: Regular Full-time
• Hours: Monday-Friday, 8AM-5PM
• Schedule Type: 3x week in office 2x WFH days. Must be willing to travel to any of our offices in the tri-state area. Our NY offices are located in West Hempstead, Hauppauge, and Mid-Town Manhattan. We also have an office in both Hoboken, NJ and Stamford, CT.
  
  

Compensation And Benefits

• Competitive base salary of $60K - $70K annually.
• Opportunities for career growth and skill development.
• Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.
• Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony
  
  

Why Join Mindful Care

At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

By submitting this application, I acknowledge and agree that Mindful Care may conduct a background investigation as part of its hiring process. This investigation may include, but is not limited to, verification of my education, employment history, professional references, and other relevant information. It may also involve a review of my criminal record, credit history (where applicable), and any other publicly available information necessary to assess my qualifications for the position.

I understand that this screening will be conducted in compliance with all applicable laws, including the Fair Credit Reporting Act (FCRA) and any state or local regulations. I further acknowledge that I will be required to provide written consent for this background check before it is conducted.

I affirm that all information provided in my application is true, complete, and accurate to the best of my knowledge. I understand that any false statements, omissions, or misrepresentations may disqualify me from further consideration or, if discovered after employment begins, could result in termination of my employment.

If I have any questions regarding this process, I acknowledge that I may contact Mindful Care's People department for further clarification.