Technical Sales Support- Remote

Salary

Base $80k commission (Additional $15k-$20k on avg.)

$90k-100k Total compensation

(Fully remote)

POSITION PURPOSE

The Technical Sales Support is responsible for presenting and evangelizing the company's products and services to prospects and customers. The Technical Sales Support will effectively leverage their depth and breadth of technical, industry knowledge and project expertise to help solicit business requirements, develop project pricing, address technical issues and questions throughout the sales cycle and to effectively demonstrate the company's solutions.

Essential Functions And Basic Duties2.Responsible for establishing and maintaining professional business relations with customers, distributors, vendors, partners and trade contacts. (15%)3.Assumes responsibility for related duties as required or assigned. (5%)PERFORMANCE MEASUREMENTSQUALIFICATIONS

• Responsible for architecting and presenting engineering solutions for company products and providing customer/market feedback on new customer requests. (80%)
• Engage technology decision makers within accounts and develop a full understanding of customers' short and long-term requirements and work closely with sales team to develop comprehensive and practical solutions to address those needs to close business.
• Participate in pre-sales efforts including technical presentations, architecture design discussions, RFP/RFQ/RFI responses, solution demonstrations, and technical workshops.
• Prepares and presents customized technical presentations and demos, online./remotely, to explain the company's current and future strategies, products, services and general company information.
• Develop full proposal pricing plans that address complex business, technical and project requirements.
• Clearly communicate business and technology feature-set and address questions on infrastructure, solution hardware, software, networking, integration and security requirements.
• Participate in product sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
• Assesses potential application of company products and services and offers solutions that meet customer needs.
• Collaborate and provide assistance to Trainer for administrative and end user training to customers ensuring that the products are being effectively utilized.
• Collaborates with Implementation Project Manager for the effective transition of sales orders to the implementation.
• Communicates customer feedback for future product development.
• Provides input and support to the company's leadership in development of joint ventures, affiliations and partnership arrangements with customers, compatible technologies, consultants, educators, media and industry analysts.
• Develop, maintain and ensure consistency of the company's brand and the corporate identity within the company, the distribution channel and related industries.
• Show business awareness, teamwork and leadership.
• Participate in professional societies and activities related to the telecommunications, recording, contact center, public safety and CRM industries.
• Ensures requests, needs, and questions are promptly resolved. Ensures information regarding Company products, programs, and promotions is appropriately provided.
• Ensures the Company's professional reputation is maintained.
• Stays informed of trends in the sales industry.
• Completes special projects as assigned.
• Sales technical support
• Good working relationships with team members.
• Customer satisfaction with the company's products
• The company's products are being effectively utilized.
• Effective communication of customer feedback for future product development.
• Effective communication to the company's leadership in development of joint ventures, affiliations and partnership arrangements with customers, compatible technologies, consultants, educators, media and industry analysts.
• Effective presentations to explain the company's current and future strategies, products, services and general company information.
  
  

Education / Certification

• BS/BA degree preferred in a business-related field (computer science, software engineering or MIS) or a related discipline or the equivalent in technical sales support experience.
  
  

REQUIRED KNOWLEDGE:

• Knowledge of the call recording and telecommunications marketplace and customer base.
• Understanding of product positioning and competitive conditions.
• Knowledge of Professional Services, sales engineering, and sales strategies and techniques.
• Understanding of selling under government contract, as well as competitive bidding situations.
• In depth knowledge of the company's solutions.
• Exposure to database technologies and business intelligence concepts.
  
  

EXPERIENCE REQUIRED:

• A minimum of 5-8 years' technical sales or sales engineering experience.
• A demonstrated track record of accomplishments in telecommunications or software sales.
• Experience in software demonstrations and articulating the value of call recording software to customers.
• Advanced experience with CRM (Customer Relationship Management) systems.
• Demonstrated experience in the following software programs (Office365, PowerPoint, Visio, etc.)
  
  

REQUIRED SKILLS and/or ABILITIES:

• Outstanding oral and written communicator to effectively communicate technical value propositions at multiple levels of an organization.
• 'Can do' attitude and the ability to adapt to change.
• Effective in working both independently and in a team setting.
• Strong presentation skills and the ability to build and present high-quality product demonstrations to both technical and executive audiences.
• Must work effectively with information technology executives and staff and staff of affiliated institutions and enterprises.
• Strong customer facing and relationship building skills.
• Strong interpersonal skills, maturity and good judgment and be capable of communicating with a diverse range of individuals including large scale presentations.
• Demonstrated ability in problem solving and negotiation with special emphasis on resolving issues impacting departments or divisions.
• A demonstrable capacity to keep abreast of new technology trends and how they would apply to real world projects.
• Strong record of customer satisfaction
• Advanced presentation skills, including Microsoft PowerPoint
• Ability to travel without driving or travel restrictions.
• Ability to read, analyze and interpret technical journals and requirements.
• Ability to professionally respond to common inquiries or complaints.
• Ability to write reports and business correspondences.