Airport Shuttle Desk Reservationist

AIRPORT SHUTTLE DESK RESERVATIONIST

QUALIFICATIONS

• Excellent verbal and written communication skills to interact with customers and internal teams.
• Clear and concise communication of travel details to passengers.
• Strong customer service skills with a focus on providing a positive and efficient travel experience.
• Ability to handle customer inquiries and issues professionally and promptly.
• Extremely detail oriented and capable of managing multiple reservations and schedules simultaneously.
• Strong organizational and time management skills to ensure on-time departures.
• Ability to collaborate with other departments, including operations, dispatch and customer service to ensure seamless transportation services.
• Proficiency in using transportation reservation systems and other relevant software.
• Basic knowledge of Microsoft Office applications.
• Quick thinking and effective problem-solving skills to address customer concerns or unexpected transportation challenges.
• Adaptability to changing schedules, last minute reservations and unexpected circumstances that may occur.
• Being Self-Motivated.

RESPONSIBILITIES

• Interacting directly with clients that have arrived at CVG Airport and providing them with transportation.
• Handle inbound reservation requests via phone, email and online platforms.
• Input and manage reservation details accurately in the transportation system.
• Provide excellent customer service by assisting passengers with booking inquiries, changes, cancellations and general travel information.
• Address and resolve customer concerns or issues related to reservations.
• Communicate reservation details to relevant departments, including operations, dispatch and customer support.
• Confirm reservations with customers and provide necessary information such as departure times and travel policies.
• Work with scheduling and dispatch teams to ensure that reservations align with available transportation services.
• Coordinate with drivers and dispatch to facilitate smooth transitions for passengers.
• Identify and resolve issues related to reservations such as scheduling conflicts.
• Maintain accurate and up-to-date records of reservations, cancellations and customer interactions.
• Use transportation reservation systems and related software tools to manage bookings efficiently.
• Having an enthusiastic attitude.
• Account for cash and credit card transactions.
• Gain knowledge of CVG Airport map as well as hotels we serve across the Greater Cincinnati area.
• Ensure that Executive Shuttle Desk area is clean and presentable for all CVG patrons.

SCHEDULE

• Full-time.
• 8 Hour Shift / 5:00pm to 1:00am.
• Sunday - Thursday.
• Once training concludes - Shift will be at the CVG Airport at the Airport Shuttle Desk in Baggage Claim.
• Will be required to park at the CVG Airport Employee parking lot and be at the Shuttle Desk by 5:00pm.

TRAINING

• Paid Training.
• On-site at our Newport, KY home office.
• Training is 40 hours a week for 3-4 weeks.
• Days and times to be determined with schedule.

SALARY

• $20.00 / Hour
• Paid Bi-Weekly

BENEFITS

• 401K with a Safe Harbor Match available after 6 Months of Service
• Health Insurance Available after 60 Days
• Dental and Vision Insurance Available after 60 Days

OUR COMPANY

Executive Transportation is the premier ground transportation company in the Greater Cincinnati / Northern Kentucky area. Since its inception in 1961, Executive Transportation has been a family-owned and operated business and is now a fourth-generation company.

Our services consist of Luxury Private Car and SUV, Airport Shuttle Service, Charter Bus, Van Service (Express Mobile) and Group Logistic Coordination. Our reputation consists of safety, reliability, timeliness and professionalism, which is achieved by providing safe, clean, new and reliable vehicles along with expertly trained drivers.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Once training commences, every shift will start and end at CVG Airport. Are you able to get to the CVG Airport to start your shift?

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

Salary : $20