Intern, Technical Support Analyst

Responsibilities

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  Assist with the purchasing, setup, support, and maintenance of technical equipment.
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  Assist with the installation, configuration, updates, and removal of software and support products such as Microsoft Office, Project, Adobe, On-Screen, Bluebeam and CAD Viewers.
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  Assist in creating, modifying, and maintaining user accounts, permissions, and access rights in multiple systems.
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  Respond to technical support requests via phone, email, and in person to both in office and remote staff in offering timely and effective solutions (some local travel required).
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  Provide user support of all Company applications including Microsoft Office, OneDrive, Sharepoint, Bluebeam, etc.
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  Diagnose and resolve basic technical problems on equipment, including issues related to computers, printers, in office TVs, virtual conferencing equipment, network-related, and cyber security.
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  Troubleshoot and setup Company phones, cell phones, and phone plans.
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  Regularly review and provide recommendations on efficiencies relating to equipment and cell phones.
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  Administer new hire training, equipment needs, and internal processes.
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  Provide basic technical training and guidance on software, technology, best practices, password management, data security, etc., as required.
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  Monitor, track, and document all equipment inventory including computer, cell phone, other IT hardware, and equipment upgrades.
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  Other special projects as assigned by management.

Technology

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  Proficient in Microsoft Office: Excel, Word, Outlook, and Access
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  Become proficient in Office 365 and Microsoft Server

VALUES

Understand and embrace the core values of Executive Construction throughout your daily interactions with internal and external customers.

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  Performance
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  Resourcefulness
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  Integrity
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  Sensitivity
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  Teamwork