This job description is intended to describe the general nature of the role and is not intended to be exhaustive as it is impossible to outline every duty  or responsibility a role will entail. Duties, responsibilities, and activities may change at any time with or without notice.

ROLE SUMMARY: The Store Manager is responsible for leading the Rodeo Shop to drive revenue growth while delivering exceptional and memorable customer experiences. This role provides strategic leadership for buying, merchandising and visual displays, budgeting and forecasting, and staffing, ensuring the customer experience reflects The Rodeo Shop’s elevated service standards.

ESSENTIAL FUNCTIONS:

• Manage all aspects of store operations to achieve and exceed revenue, profitability, and customer service goals.
• Develop, implement, and continuously refine retail sales strategies, action plans, and forecasts aligned with the Coliseum’s schedule of events and projected business levels in the Stockyards.
• Lead, coach, and inspire The Rodeo Shop team to embody EHM’s values and customer-focused culture.
• Lead your team in all aspects of duties ensuring that the store and stockroom stay neat, clean, organized and stocked at all times.
• Buy all merchandise inventory while building strong vendor relationships.
• Design or work with others to create new, western or branded merchandise.
• Maintain appropriate merchandise inventory, lead annual inventory counts and implement strategies for keeping inventory correct at all times.
• Employ revenue management techniques to maximize retail value and recommend appropriate pricing and merchandising strategies.
• Monitor customer feedback and internal quality metrics; implement continuous improvement initiatives.
• Attend Dallas Markets/Trade-shows and maintain awareness of local market conditions, competitors, and industry trends to drive future growth opportunities.
• Represent The Rodeo Shop at networking events, industry functions, and community engagements to promote the brand.
• Champion compliance with all brand standards, SOPs, LSOPs, health, safety, and regulatory requirements.
• Foster strong internal communication through regular meetings, coaching sessions, and performance reviews.
• Maintain the Rodeo Shop Social media platforms and post regularly to promote the store.
• All other duties as assigned.

   ENVIRONMENT / PHYSICAL REQUIREMENTS:

• Ability to sit, stand, walk, and move throughout the retail space, stair case and storage areas for extended periods.
• Ability to bend, lift, carry, and move up to 35 lbs regularly (up to 50 lbs occasionally).
• Comfortable working in a fast-paced, customer-facing environment.
• May need to climb ladders periodically to clean, store or merchandise higher areas.

SUPERVISORY RESPONSIBILITIES:

• Directly supervise The Rodeo Shop team, including Store Associates and Store Leads.
• Responsible for recruiting, training, coaching, performance management, and scheduling in accordance with SOPs.

• Bachelor’s degree in Hospitality Management, Sales & Marketing, Business Administration, or related field.
• Experience in Western lifestyle or Rodeo environments.
• Strong working knowledge of inventory management, visual displaying and merchandising.
• Proven success in building high-performing teams and long-term client relationships.

Rodeo Shop complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.