What are the responsibilities and job description for the Store Associate Lead position at EXCHANGE HOTELS MANAGEMENT?
This job description is intended to describe the general nature of the role and is not intended to be exhaustive as it is impossible to outline every duty or responsibility a role will entail. Duties, responsibilities, and activities may change at any time with or without notice.
ROLE SUMMARY: The Store Associate Lead is responsible for supporting daily retail operations while serving as a floor leader and role model for the sales team. This role ensures exceptional customer service, drives sales performance, and maintains merchandising standards while assisting leadership with training and operational execution. The Lead steps in as the acting supervisor in the absence of management and helps create a high-energy, guest-focused shopping experience reflective of the Rodeo Shop brand.
ESSENTIAL FUNCTIONS:
• Serve as the on-floor leader, guiding Sales Associates and always ensuring exceptional customer service.
• Provide support to the Store Manager and Sales Associates to drive performance and engagement.
• Assist with onboarding and training of new Sales Associates, reinforcing brand standards and expectations.
• Step in as the acting supervisor in the absence of leadership, handling customer concerns and operational needs.
• Deliver a personalized and engaging shopping experience while resolving customer concerns in a timely and professional manner.
• Support the team in achieving sales goals by promoting product knowledge, upselling, and strong selling behaviors.
• Monitor daily sales performance and help motivate the team to meet or exceed targets.
• Maintain visual merchandising standards, ensuring the store is clean, organized, and aligned with brand presentation.
• Assist with inventory management, including restocking, merchandising, and cycle counts.
• Ensure accuracy in POS transactions, cash handling, and opening and closing procedures.
• Support loss prevention efforts and ensure compliance with company policies and procedures.
• Communicate daily priorities and updates to the team and provide feedback to leadership on opportunities for improvement.
• Foster a positive, team-oriented environment while holding team members accountable to performance and service standards.
• All other duties as assigned.
ENVIRONMENT / PHYSICAL REQUIREMENTS:
• Ability to sit, stand, walk, and move throughout the retail space, stair case and storage areas for extended periods.
• Ability to bend, lift, carry, and move up to 35 lbs regularly (up to 50 lbs occasionally).
• Comfortable working in a fast-paced, customer-facing environment.
• May need to climb ladders periodically to clean, store or merchandise higher areas
Qualifications:SUPERVISORY RESPONSIBILITIES:
• This position provides day-to-day support to Sales Associates.
• Responsible for training support, task delegation, and reinforcing service and operational standards.
REQUIRED QUALIFICATIONS:
• Previous retail experience required; leadership or key holder experience preferred.
• Ability to communicate clearly, professionally, and respectfully.
• Flexible schedule—must be available to work evenings, weekends, and holidays.
• Strong interpersonal and collaboration skills.
• Customer-focused mindset with strong problem-solving abilities.
• POS System and Cash Handling Experience.
PREFERRED QUALIFICATIONS:
• Previous experience in a leadership or lead retail role.
• Strong knowledge of POS systems and retail operations.
• Proven ability to drive sales and support team performance goals.
• Detail-oriented with strong problem-solving abilities.
Rodeo Shop complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.