Food & Beverage Supervisor

ABOUT HOTEL DROVER: 

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards. 

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality. 

So dust off your boots, grab your hat and join us at Hotel Drover. 

WHO WE’RE SEEKING: 

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.  

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.  

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right F&B Supervisor for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you! 

ROLE SUMMARY: The Food & Beverage Supervisor supports the daily operations of the hotel’s food beverage outlets, ensuring exceptional guest service while upholding brand standards, safety practices, and operational excellence. This role serves as a working leader—supporting, coaching, and guiding the team to deliver Legendary Service reflective of Hotel Drover’s Autograph Collection spirit and the culture of the Fort Worth Stockyards. 

ESSENTIAL FUNCTIONS:  

• Ensure all team members are working cohesively to provide an elevated, seamless, and guest-focused dining experience across all F&B outlets. 

• Monitor employee grooming, attire, and adherence to uniform standards, address deficiencies promptly and professionally. 

• Perform and oversee opening and closing procedures, including setup of supplies, side work, cleaning, equipment checks, and securing work areas.  

• Inspect dining, service, and storage areas for cleanliness, organization, FIFO compliance, and alignment with safety sanitation standards.  

• Conduct regular inventory counts and place requisitions to ensure proper stock levels of food, beverages, tools, and supplies. 

• Circulate throughout dining areas to monitor guest flow, seating availability, service quality, and overall guest well-being.  

• Support operational communication with Marketing regarding events, activations, promotions, and outlet updates. 

• Maintain strict compliance with all food handling, sanitation, TABC, and safety policies (local, state, and company). 

• Uphold high standards of hygiene, uniform appearance, and overall professionalism within the department. 

• Resolve guest concerns within scope of authority; escalate when appropriate. Document and communicate notable issues to leadership and Security as needed. 

• Provide leadership coverage across outlets when managers are off property or on vacation. 

• Develop, implement, and reinforce operational SOPs that support efficiency, safety, quality, and cost savings. 

• Model Hotel Drover’s core values and foster a workplace culture rooted in hospitality, respect, communication, and Legendary Service. 

• All other duties as assigned.  

ENVIRONMENT / PHYSICAL REQUIREMENTS:  

• Ability to stand, walk, bend, reach, and move for extended periods during the entire shift. 

• Must be able to lift, carry, push, pull, and move items up to 50 lbs without assistance. 

• Ability to navigate tight, elevated, or confined spaces; climb stairs or service ramps as needed. 

• Comfortable working around food, beverages, cleaning agents, and varying temperatures. 

SUPERVISORY RESPONSIBILITIES:  

• Supervises: Servers, Bartenders, Hosts, Support Staff, Barbacks, Food Runners, and other front-of-house F&B roles.  

• Responsible for daily task assignment, on-the-floor leadership, coaching, accountability, and ensuring compliance with safety and service standards. 

• Supports interviewing, hiring, onboarding, and training processes. 

REQUIRED QUALIFICATIONS:  

• 2 years of related experience in food & beverage or hospitality.  

• 1  year of supervisory or lead-level experience. 

• Ability to communicate clearly, professionally, and respectfully. 

• Flexible schedule — must be available to work evenings, weekends, and holidays.  

• Ability to remain calm and solution-oriented in fast-paced or high-pressure environments. 

• Must be able to obtain TABC and Food Handler certifications within 30 days of employment. 

• Strong interpersonal and collaboration skills. 

• Embody our Core Values: Hit the Mark, Every time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious. 

PREFERRED QUALIFICATIONS:  

• Previous hotel, resort, or luxury service experience. 

• Strong multitasking, time management, and organizational abilities. 

• Strong problem-solving skills with the ability to identify issues and recommend solutions. 

• Experience in developing or supporting training programs for frontline staff. 

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.