What are the responsibilities and job description for the Assistant Food & Beverage Manager position at EXCHANGE HOTELS MANAGEMENT?
ABOUT HOTEL DROVER:
Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.
Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.
So, dust off your boots, grab your hat and join us at Hotel Drover.
WHO WE'RE SEEKING:
We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.
We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.
We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Assistant Food & Beverage Manager for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!
ROLE SUMMARY: The Assistant Food & Beverage Manager supports the daily operations of Hotel Drover’s restaurant, bar, and room service outlets by leading service execution, supporting team members, and ensuring an exceptional guest experience. This role partners closely with restaurant leadership to uphold brand standards, service culture, and financial objectives while fostering a collaborative, engaging, and high-performing team environment.
ESSENTIAL FUNCTIONS:
- Supervisor floor operations during peak service periods, providing hands-on leadership and support to service teams.
- Assist in the daily management and operation of restaurant, bar, and room service outlets to ensure seamless service and guest satisfaction.
- Support hiring, training, scheduling, and coaching of restaurant team members.
- Ensure all team members adhere to service standards, grooming expectations, safety procedures, and Hotel Drover’s hospitality culture.
- Monitor guest experience throughout service; proactively engage with guests to gather feedback and resolve concerns in a timely and professional manner.
- Ensure compliance with all food safety, sanitation, alcohol service, and local/state regulatory requirements.
- Partner with Culinary and Restaurant leadership to communicate food quality, service flow, and operational needs.
- Support inventory management, ordering, storage standards (FIFO), and cost control initiatives.
- Participate in department meetings and communicate departmental goals clearly and consistently to the team.
- Identify opportunities for continuous improvement in service, efficiency, quality, and team engagement.
- All other duties as assigned.
ENVIRONMENT / PHYSICAL REQUIREMENTS:
- Ability to stand, walk, and remain active for extended periods during shifts.
- Ability to lift, carry, push, or pull up to 25 lbs regularly.
- Comfortable working in fast-paced food and beverage environments.
- Comfortable working in hot/cold environments (e.g., kitchen, walk-ins).
SUPERVISORY RESPONSIBILITIES:
- Provides daily supervision and direction to restaurant service team members during assigned shifts.
- Acts as Manager on Duty in the absence of the General Manager of 97 West and Director of Outlets, as assigned.
- Responsible for training, task assignment, and ensuring compliance with Food and Beverage operations
REQUIRED QUALIFICATIONS:
- 3 years of experience in food and beverage, hospitality, or related service environment.
- Strong communication skills with the ability to lead, coach, and engage team members effectively.
- Flexible schedule — must be available to work evenings, weekends, and holidays.
- Ability to remain calm, professional, and guest-focused in high-pressure situations.
- Strong organizational, time management, and prioritization skills.
- Embody our Core Values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious.
PREFERRED QUALIFICATIONS
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Previous hotel, resort, or luxury hospitality experience.
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Knowledge of POS systems, scheduling tools, and basic financial/labor management principles.
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Strong attention to detail with a continuous improvement mindset.
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Demonstrated passion for hospitality, people development, and creating memorable guest experiences.
Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.