Inspector

ROLE SUMMARY: At Hyatt Place Fort Worth, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Housekeeping Inspector plays a key role in overseeing housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces consistently meet or exceed company standards while supporting team performance, productivity, and departmental goals.

ESSENTIAL FUNCTIONS:

• Supervise housekeeping and laundry team members, ensuring completion of all assigned duties.
• Direct and coordinate cleaning activities across guest rooms, public areas, back-of-house, and laundry operations, including routine and deep cleaning.
• Inspect guest rooms, bathrooms, corridors, lobbies, and hotel exterior to ensure compliance with company standards.
• Maintain the overall appearance of the property, including parking areas, walkways, service areas, and building exteriors.
• Utilize the property management system to support daily operations and maintain accurate records.
• Maintain working knowledge of hotel operating procedures and enforce all policies and standards.
• Ensure proper staffing levels and adjust schedules based on business demand and labor budgets.
• Assign work to housekeeping team members to ensure efficiency and quality standards are met.
• Address guest concerns promptly and professionally to ensure a high level of guest satisfaction.
• Communicate effectively with other departments regarding operational needs or issues.
• Train housekeeping and laundry team members on procedures, standards, and expectations.
• Monitor and inspect carpets, drapes, furniture, and fixtures for cleanliness, damage, or wear.
• Prepare requisitions for supplies, equipment, and necessary replacements or repairs.
• Ensure all equipment is maintained, secured, and functioning properly.
• Track, count, and manage linens and supplies; order replacements as needed.
• Conduct inspections and document findings, ensuring timely resolution of deficiencies.
• Ensure Lost and Found procedures are followed in accordance with company policy.
• Maintain control of departmental budget through proper use of supplies, linens, and equipment.
• Enforce key control policies and safety standards to protect team members, guests, and company assets.
• Follow material safety data sheet (MSDS) guidelines when handling chemicals.
• Act as backup support for housekeeping and laundry team members as needed.
• Monitor attendance, document tardiness/absences, and coordinate team member breaks.
• Inspect grooming and uniform standards, addressing any deficiencies.
• Open and close rooms for maintenance as needed.
• Maintain knowledge of all room types and required standards.
• Code invoices appropriately using knowledge of the chart of accounts.
• Review Front Office communication logs daily.
• Conduct departmental meetings and support team communication.
• Notify management and appropriate authorities in emergency situations.
• Inform leadership of any unusual situations or operational concerns.
• All other duties as assigned.

ENVIRONMENT / PHYSICAL REQUIREMENTS:

•      Ability to stand, walk, and move throughout the property for extended periods.
•      Ability to lift, carry, or move up to 25 lbs regularly and up to 50 lbs occasionally with assistance.
•      Ability to bend, reach, push, and pull as required for inspections and operational support.
•      Ability to work in various environments, including indoor and outdoor conditions.

REQUIRED QUALIFICATIONS:

•      Flexible availability, including evenings, weekends, and holidays.
•      Strong leadership, organizational, and communication skills.
•      Ability to multitask and manage priorities in a fast-paced environment.
•      Strong attention to detail and problem-solving abilities.
•      Knowledge of housekeeping operations and hotel standards.
•      Ability to enforce policies and maintain accountability across the team.

PREFERRED QUALIFICATIONS:

•     Previous supervisory experience in housekeeping or hotel operations.
•     Experience with hotel property management systems.
•     Knowledge of hospitality industry standards and best practices.

Hyatt Place complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.