Home Care Case Manager

*Those who take the short assessment will be given priority.

* Full disclosure; this is a detail-oriented job. Most applicants have not done or read
the first sentence of this paragraph.

Spanish is a plus!!

Home Care Case Manager/Executive's Assistant:

We are currently seeking a Case Manager who has experience in home care services. The main focus of the Case Manager position is to coordinate and implement care services with referral sources, clients, and employees while ensuring the delivery of quality services to our clients. This occurs through the direct supervision of employees, support for clients, and consistent communication. There will also be some occasional home visiting required. Work hours for this role are normally Monday - Friday 8:30 AM - 5:00 PM.

Benefits

• Competitive Salary
• Weekly Pay
• Health Insurance
• Dental Insurance
• Aflac Supplemental Insurance
• 401K
• Life Insurance
• Paid time off

PRIMARY RESPONSIBILITIES ·

• Receives calls from clients, caregivers, service coordinators, MCO representatives, etc. and handles inquiries, issues, complaints in a professional and timely manner.
• Escalates complaints, problems or complex issues to the appropriate Team Lead, Supervisor, or Manager.
• Works within multiple databases and systems used for maintaining all information relative to assigned Clients and Care Givers.
• Participates in Annual Reviews
• Conducts 30-day consumer calls/interviews to touch base on the client’s health status, treatment progress, changes to the home environment, and overall client satisfaction.
• Manages and Coordinates Care Givers' schedules to ensure that scheduled hours’ match hours worked and client service is maintained.
• Consistently maintains the confidentiality of patient/client and agency information.
• Participates in after-hours on call rotation as an industry quality assurance requirement.
• Performs a variety of general office duties such as greeting office visitors, responding to phone inquiries, operation of office machines, organizing files, providing keys or security access, typing, copying, filing, sorting mail, requisition of supplies, faxing, etc. Assists with maintaining a neat and clean office.
• Performs other job-related duties as assigned.

COMPETENCIES

• Knowledge and Experience. Bachelor's degree and prior office experience is preferred including experience with maintaining and working with various databases and systems.
• Intermediate level computer skill with creating and modifying documents using Microsoft products (e.g. Word, Excel, PowerPoint); ability to key quickly and accurately.
• Personal accountability. Self-motivated; reliable; strong attention to detail; maintains confidentiality; complies with all Company policies and procedures.
• Interpersonal Skills. Demonstrates excellent communication and customer service skills; ability to function as a positive team member.
• Ability to sit for long periods of time and use a pc keyboard.
• Able to deal with stress and conflict appropriately.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Education:

• Associate (Preferred)

Experience:

• HHA Exchange: 1 year (Preferred)
• Home Care Case Management: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $20 - $25